IT Infrastructure Engineer

Our company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

*This role is NOT remote and you must be able to commute to Sunderland on a daily basis to be considered for this position*

You’ll have the opportunity to work at a world-class manufacturing plant at the forefront of automotive technology, providing sustainable support to ensure the IT Infrastructure is well maintained, secure, and fully operational 24/7.

Working in a highly diverse environment, within a collaborative team of technology specialists, you’ll play a critical role in operational activities managing a wide range of systems, including many critical, real-time applications, and offering expert guidance on technical solutions and the delivery of new systems that affect the existing IT infrastructure (both plant-based systems and End User Computing).

The role:

• Support the delivery of planned changes (minor/project based) at an infrastructure level.
• Handle the configuration and change management of IT infrastructure and services.
• Collaborate with internal and external parties to identify appropriate solutions for future projects and system implementations.
• Support Shop Floor applications and infrastructure, and the delivery of security updates across the entire network.
• Respond to critical incidents and identify root causes and support the implementation of urgent fixes/permanent countermeasures.

What you’ll bring:

• Exceptional knowledge of service and application delivery, with a good understanding of ITIL frameworks and service management methodologies.
• Proven experience managing and developing IT support services, including systems / solution design.
• Installation and support experience of Windows 10/11, Windows Server 2016-2022, MDM, and SCCM.
• Virtualisation (Hyper-V)
• Infrastructure hardware installation and support experience
• Installation and support experience of SAN technologies.
• Networking – WiFi, TCP/IP, VLANs, switching, routing, firewalls (ideally Cisco).
• Strong working knowledge of Powershell
• Preferably a relevant degree in Information Technology, Information Systems, Business, etc. or equivalent experience.

Please consider that this role will be worked on a shift rota basis which will include some weekend work before you apply.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

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