Solution Delivery Manager

Company Overview 

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. 

The Team & Role 

Your demonstrated experience leading implementation teams, working at the enterprise level, with technical and functional fluency, to deliver multiple moderate to complex solutions covering domestic or international regions will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and delivery performance for Zuora implementations. You will be responsible for managing the end-to-end delivery of Zuora implementation engagements, ensuring that the program remains on time, within budget, and meets the customer's outcome expectations. 

Because you already have experience implementing Enterprise software systems, have technical/functional knowledge and are proficient with Enterprise SaaS, ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure. 

This is a hybrid position to ideally be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office.

Desired Skills and Experience 

• Overall 10+ years of enterprise software experience, with at least 5+ years in implementation management 
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
• Previous experience with subscription billing and/or revenue implementation projects is a strong plus.
• Experience with SaaS-based implementation is very strongly desirable
• Strong client service and/or management consulting experience
• Strong ability to manage implementation financials, recognizing the importance of both budget management and services revenue management
• Demonstrated experience managing multiple, concurrent engagements
• Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Executive presence and comfort. You have experience and are comfortable with C-level communication. 
• Comfortable working with and managing ambiguity and uncertainty.
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics 
• Have developed domain industry or business process skills 
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience driving adoption through achieving business goals and innovation 
• Demonstrated experience working with a cross-functional and geographically dispersed team 

Technology experience or awareness in the following: 

• ERP, CRM, accounting/revenue systems, provisioning systems 
• Billing, payment and revenue systems 
• Knowledge of and ability to speak to system landscapes a strong-plus
• SaaS-based subscription management systems experience a strong-plus
• SaaS-based enterprise software implementation
• Knowledge of Web Services, XML, SOAP, REST a plus
• PMI Certification is a plus

Travel needs: potential for up to 20-30% of the time

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with: 

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance 
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break 
• 6 months fully paid parental leave 
• Learning & Development stipend 
• Opportunities to volunteer and give back, including charitable donation match ● Free resources and support for your mental wellbeing 

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements 

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is a hybrid position to ideally be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office.

Our Commitment to an Inclusive Workplace 

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. 

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected].