Developer Support Engineer
Customer Success, Syncsketch
Posted on 3/31/2023
INACTIVE
Unity

1,001-5,000 employees

Platform for creating & operating interactive, real-time 3D content
Company Overview
Unity's mission is to democratize game development and enable everyone to create rich interactive content.
Consumer Software

Company Stage

N/A

Total Funding

$2.4B

Founded

2009

Headquarters

Montreal, Canada

Locations
California, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
JavaScript
Communications
MySQL
SQL
Postgres
Requirements
  • Experience building content production pipelines
  • Knowledge of Python
  • Experience developing and supporting APIs
  • Sufficiency debugging JavaScript, via a browser console or IDE
  • Strong verbal and written communication skills
  • Note: Certain locations require a good faith disclosure of the base salary range for the role. The actual salary for the successful candidate may differ based on location, experience, and other job-related factors
Responsibilities
  • Support the growth of the client base through the triage & resolution of software bugs and other technical issues that a client may raise
  • Act in an advisory capacity to clients, helping them configure SyncSketch and integrate with our APIs
  • Prevent support ticket escalations by understanding how to resolve common technical issues
  • Track and call out client issues that require the attention of the product engineering teams
  • Write both internal and client-facing documentation that reduces time-to-resolution for common support issues
Desired Qualifications
  • Familiarity with SQL databases like MySQL or PostgreSQL
  • Experience integrating with packages such as Maya, Nuke, Houdini, etc
  • Foundational understanding of networking protocols and security certificates