Full-Time
Blood Collection Staff
Customer Service
Posted on 11/23/2025
American Red Cross
10,001+ employees
Delivers disaster relief and blood services
Compensation Overview
$18/hr
Parkersburg, WV, USA
In Person
 Customer Experience & Support (2) |
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- High school diploma or equivalent is required
- Customer service experience and effective verbal communication skills are required
- A current, valid driver's license with a good driving record is required.
- Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
- Basic computer skills are required. Must be proficient with Microsoft Office applications.
- Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
- Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
- Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
- May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
- Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
- Prior leadership experience
The American Red Cross provides emergency relief and humanitarian aid by mobilizing volunteers, donors, and staff to respond to disasters and everyday needs. Its main activities include collecting and supplying blood, running disaster response operations, offering life-saving training (such as CPR and first aid), supporting military families, and promoting preparedness in communities. The organization works by coordinating volunteers, managing blood banks and donation drives, deploying resources during emergencies, and teaching people essential emergency skills. What sets it apart from many other aid groups is its nationwide network and established infrastructure that combines disaster response, blood services, and preparedness programs under one umbrella, backed by a steady flow of donations and volunteers. The goal is to prevent and relieve human suffering by being ready to help at any time, at home and around the world.
Company Size
10,001+
Company Stage
Grant
Total Funding
$1.2M
Headquarters
Washington DC, District of Columbia
Founded
2002
Simplify's Take
What believers are saying
- Avangrid Foundation donates $250,000 to Disaster Responder Program in 2026.
- University of Missouri blood drives collect record 5,000 units in 2025.
- New Columbia facility serves 27 Missouri counties for blood and disasters.
What critics are saying
- Blood supply emergency erodes donors to Vitalant, losing 20-30% share by 2027.
- Mississippi tornado response delays from volunteer shortages invite lawsuits by August.
- Hurricane season volunteer gaps cause defections to Salvation Army by November.
What makes American Red Cross unique
- Red Cross installs 65 smoke alarms in 24 Greenleaf homes during April 11 blitz.
- Red Cross opens third shelter in Jesup for South Georgia wildfire evacuees.
- Red Cross partners with Seton Hall for lifeguard certification June 15-18.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Holidays
401(k) Company Match
Paid Family Leave
Employee Assistance
Disability Insurance
Service Awards
Company News
McGregor partners with American Red Cross to host community blood drive on May 20. McGregor Senior Living is teaming up with the American Red Cross, Northern Ohio Region, to host a community blood drive on Wednesday, May 20 - inviting residents, staff and the community to support lifesaving blood donation efforts. From 11 a.m. to 5 p.m., Red Cross teams will be stationed at The Gardens of McGregor, located at 14900 Private Drive in East Cleveland, to collect blood and platelet donations. All blood types are needed to help maintain a reliable supply for patients in need. Donors are asked to bring a blood donor card, a driver's license, or two other forms of identification for check-in. How to Donate: Both walk-ins and scheduled appointments are welcome on May 20. To reserve a time, download the American Red Cross Blood Donor App, visit RedCrossBlood.org, or call 1-800-RED CROSS (1-800-733-2767). "Last year we held our first Red Cross blood drive inviting McGregor staff to donate blood, and it was very successful," said Leah Bentley, Compliance Officer at McGregor. "As part of the McGregor Wellness Committee's goal to strengthen our connection with the surrounding community, we are opening this year's drive to the public. We hope our neighbors will join us to help increase donations and expand our impact aiding the Red Cross mission." Organizers aim to grow participation each year, with plans to expand the initiative across McGregor's five PACE campuses in Cuyahoga, Lorain, and Summit counties. "Our purpose is to connect and give back to the community while providing meaningful opportunities for staff engagement across McGregor," said Lesley Harden, Director of Health Plan Operations at McGregor. " This blood drive is a 100 percent employee-driven initiative led by the McGregor Wellness Committee, reflecting our inclusive, community-focused culture."
Avangrid Foundation announces 2026 partnership with American Red Cross. Foundation provides $250,000 in support of American Red Cross Disaster Responder Program ORANGE, Conn.-(BUSINESS WIRE)-The Avangrid Foundation, the philanthropic arm of leading energy company Avangrid Inc., a member of the Iberdrola Group, today announced its recommitment to the American Red Cross Disaster Responder Program with a $250,000 donation during Red Cross Month. The funds proactively ensure the Red Cross is prepared to meet the needs of people across the United States who are affected by disasters. The donation builds on the longstanding support the Avangrid Foundation and Avangrid companies have provided to the Red Cross, totalling more than $5.3 million. "As we experience increasingly frequent and severe storms, we recognize the crucial role preparation plays in ensuring effective emergency response," said Jose Antonio Miranda, Avangrid CEO. "Our support for the American Red Cross Disaster Responder Program helps ensure communities nationwide have the resources and rapid assistance they need when it matters most." "The Avangrid Foundation is proud to continue and strengthen our longtime partnership with the American Red Cross," said Pablo Colón, Executive Director of Avangrid Foundation and Director of Corporate Citizenship at Avangrid. "Our membership in the American Red Cross Disaster Responder Program underscores our unwavering commitment to ensuring the health and safety of communities across Avangrid's service areas. Since 2018, the Avangrid Foundation has been a Disaster Responder Program member. Avangrid has also held regular blood drives across its service areas, totaling nearly 3,600 units of blood donated by employees. Avangrid employees regularly volunteer with the Red Cross at its blood drives, via its Sound the Alarm program to install free smoke alarms, and by assembling comfort kits for homeless veterans and more. "The American Red Cross responds to a disaster every 10 minutes on average," said Brad Kieserman, Vice President of Disaster Operations and Logistics, American Red Cross. "With the advance support of Avangrid Foundation, the Red Cross can help prepare individuals and communities for the unexpected and provide relief whenever and wherever disasters strike. We are truly grateful for their annual partnership that helps ensure we can deliver our lifesaving mission to those in need each year." The Red Cross responds to more than 60,000 disasters across the country every year, providing comfort and hope in times of crisis. As rapidly intensifying storms, extreme heat, record floods and widespread wildfires continue to devastate communities across the country, donations from Disaster Responder members are more important than ever to power Red Cross relief efforts for those who need it most. About Avangrid Foundation: The Avangrid Foundation is an independent, nonprofit organization that funds philanthropic investments that primarily impact communities where Avangrid, Inc. and its subsidiaries operate. Since 2001, the Avangrid Foundation and its predecessors have invested more than $45 million in partnerships that focus on building sustainable, vital and healthy communities; preserving cultural and artistic heritage; advancing education; and improving people's lives. The Avangrid Foundation is committed to advancing the United Nations Sustainable Development Goals in the United States. For more information, please visit https://www.avangrid.com/avangrid-foundation. About Avangrid: Avangrid, Inc. is a leading energy company in the United States working to meet the growing demand for energy for homes and businesses across the nation through service, innovation, and continued investments by expanding grid infrastructure and energy generation projects. Avangrid has offices in Connecticut, New York, Massachusetts, Maine, and Oregon, including operations in 25 states with approximately $50 billion in assets. Avangrid owns and operates seven electric and natural gas utilities, serving more than 3.4 million customers in New York and New England It also owns and operates nearly 100 energy generation facilities across the United States producing more than 11 GW of power for over 3 million customers. Avangrid employs approximately 8,500 people and was named among the World's Most Ethical Companies in 2026 for the eighth consecutive year by the Ethisphere Institute. Avangrid is a member of the group of companies controlled by Iberdrola, S.A. For more information, visit http://www.avangrid.com. More News From AVANGRID ORANGE, Conn.-( BUSINESS WIRE )-Avangrid surpassed 11 Gigawatts (GW) of installed capacity across the U.S. Its portfolio of projects is capable of powering over 3 million homes... ORANGE, Conn.-( BUSINESS WIRE )-Avangrid earns Ethisphere recognition for the eighth year, highlighting its continued leadership in ethical governance across the energy industry... ORANGE, Conn.-( BUSINESS WIRE )-Avangrid, Inc., a leading energy company and member of the Iberdrola Group, announced that it has been granted the 2026 CSO Award, the most prestigious honor for security organizations and individuals. Avangrid's Corporate Security and Resilience Office was recognized for advancing the company's Third-Party Risk Management (TPRM) program in response to cybersecurity, data privacy, and geopolitical risks in the energy sector. Third-party vulnerabilities remain one... AVANGRID. Release Summary Avangrid Foundation will continue to support the American Red Cross Disaster Responder Program with $250,000 donation. Release Versions
WVU Tech student selected for prestigious Red Cross Collegiate Leadership Program. Reading Time: 2 mins read Beckley, W.Va. (WVDN) - West Virginia University Institute of Technology (WVU Tech) is proud to announce that Elijah Stewart, a first-year student pursuing a Bachelor of Science in Nursing, has been selected to participate in the 2026 Class of the Red Cross Collegiate Leadership Program (RCCLP). This marks the first time a WVU Tech student has been chosen for this national leadership initiative. Now entering its 20th year, the Red Cross Collegiate Leadership Program is a collaborative effort between the American Red Cross, the National Christian College Athletic Association (NCCAA), and the National Association for Intercollegiate Athletics (NAIA). The program is designed to cultivate a passionate and diverse generation of student volunteer leaders who will serve as ambassadors for the Red Cross on college campuses across the country. Through this competitive program, student leaders receive first-hand coaching, mentoring, and professional leadership training from senior leaders within the American Red Cross. Participants also gain the skills and resources needed to promote community engagement and service through blood donation initiatives and other humanitarian efforts. This year's leadership training will take place in June in Washington, D.C. Following the training, participants will serve as Red Cross ambassadors on their campuses, recruiting blood donors, supporting blood drives, and encouraging greater student involvement in humanitarian service efforts. More than 159 college campuses nationwide now have Red Cross ambassadors through the program, expanding the reach of lifesaving blood donation efforts and volunteer engagement nationwide. "I am immensely proud of Elijah for being the first student in WVU Tech history to be selected for this prestigious national program," said WVU Tech President T. Ramon Stuart. "His dedication as a first-year nursing student and his leadership within the Student Nurses Association make him the ideal ambassador to represent our university in Washington, D.C." "We are incredibly proud to celebrate this historic achievement by our freshman nursing student, Elijah Stewart," said Hillary Parcell, WVU School of Nursing Beckley Division Program Chairperson. "Being named the first recipient from WVU Tech for the Red Cross Collegiate Leadership Program is a testament to Elijah's dedication, hard work, and passion for helping others. We believe that leaders like Elijah will pave the way for future generations of healthcare professionals, and we look forward to seeing the positive impact he will have in Southern West Virginia and beyond!" In addition to being a first-year nursing student at Tech, Stewart is actively engaged in campus leadership and community service. He serves as the Freshman Class Representative and Community Engagement lead for the Student Nurses Association (SNA) and represents SNA within the WVU Tech Student Government Association. Beyond campus involvement, he is also active in the local community through 4-H and the Raleigh County Horseman's Association. Stewart's selection for the Red Cross Collegiate Leadership Program reflects a dedication to healthcare, community engagement, and volunteerism that aligns closely with the mission of the American Red Cross and the nursing profession. West Virginia Daily News has been serving Greenbrier and Monroe Counties since 1852.
One day of giving can help save lives this spring. On tuesday, april 7, from 10:00 am to 3:00 pm, Midwest Food Bank New England will host an on-site blood drive in partnership with the American Red Cross. This one-day event offers a simple yet meaningful way to serve others. Donating blood is a practical act that supports patients in need and strengthens communities in times of uncertainty. The blood drive will take place at the Midwest Food Bank New England facility in Manchester, Connecticut, where donors will be welcomed into a space centered on care and service. In addition, the American Red Cross is offering a donor promotion, participants will receive an exclusive American Red Cross x Life is Good T-shirt. Events like this remind Midwest Food Bank PA that service can take many forms. Whether packing food, volunteering time, or donating blood, each act plays a role in supporting others. Those interested in participating can contact Michaela directly using the link below, to learn more or schedule a time to give.
When disaster strikes: how credit unions help communities prepare and recover. Extreme weather doesn't follow a schedule. Wildfires, floods, tornadoes, and hurricanes arrive with little warning, leaving families with damaged homes, unexpected costs, and a long road to recovery. Credit unions support members through it all - before disaster strikes, in the critical hours after, and during the months-long rebuilding process. It's what they've always done as institutions rooted in the cooperative principle that neighbors help neighbors. Now, as federal disaster resources face cuts and delays, that mission matters more than ever. Preparing Before The Storm The best disaster response begins before anything happens. Credit unions help members build financial resilience through emergency savings programs and financial preparedness workshops, covering everything from creating emergency kits to safely storing important documents. With 60% of U.S. credit unions located in areas prone to extreme weather, these communities aren't preparing for hypothetical scenarios, but for events they know will happen. Showing Up When It Matters Most When disaster hits, credit unions keep running. They reopen branches during evacuations, operate from parking lots when buildings are damaged, and deploy mobile units so neighbors can still access cash and critical services. After Typhoon Halong struck Alaska in October 2025, Credit Union 1 (CU1) joined forces with the American Red Cross to deliver winter gear, baby supplies, bedding, and hygiene kits to families hit hardest. CU1 employees volunteered on the ground, coordinating donations statewide and helping Alaskans rebuild household by household. In California, Redwood Credit Union's Community Fund has provided wildfire relief since 2015, delivering $41,000 in direct support after the 2024 Boyles Fire destroyed at least 35 homes in Lake County. Following the 2017 Tubbs Fire, Redwood raised and distributed over $32 million in just four months. When the devastating Los Angeles wildfires struck in 2025, SchoolsFirst Federal Credit Union supported members with emergency loans, deferred payments, and one-on-one recovery help. On the East Coast, FourLeaf Federal Credit Union has a long history of hurricane response. After Hurricane Sandy devastated Long Island in 2012, FourLeaf (formerly Bethpage) raised over $104,000 for victims and made substantial donations to the American Red Cross. The immediate crisis passes, but recovery takes months. Insurance claims move slowly, contractors are booked, and bills pile up. Credit unions help members navigate this gap with skip-a-payment options, fee waivers, and low-interest disaster recovery loans that help homeowners and small businesses start repairs before insurance settlements arrive. When Federal Support Falls Short As extreme weather events become more frequent, federal disaster support faces serious constraints. FEMA is cutting thousands of workers this year, with some divisions losing up to half their workforce. Federal disaster aid has always been essential, but it's also slow and often insufficient for middle-income families who face devastating losses but don't qualify for maximum assistance. Credit unions fill this gap because they're structured to respond locally. They know members by name, make decisions at the community level, employ staff who belong to the same impacted community and can provide immediate access to funds without bureaucratic delays. As not-for-profit cooperatives owned by their members, credit unions return more than $37 billion annually through lower fees and better rates. When disaster strikes, that same cooperative structure means that supporting members' recovery also supports the institution's recovery. Extreme weather isn't slowing down, and federal resources are shrinking. But credit unions are proving that local institutions with deep community roots can provide support that helps families not just survive disasters, but recover from them, offering preparedness tools that mitigate impact, immediate emergency aid, and flexible recovery support that lasts. Backbone is a national coalition of credit unions strengthening financial well-being through community. From disaster preparedness to emergency recovery support, CUbroadcast highlight how credit unions help everyday Americans in their own communities navigate uncertainty and rebuild after a crisis.