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Full-Time

Customer Success Manager

Posted on 4/8/2024

MongoDB

MongoDB

5,001-10,000 employees

Developer data platform for various use cases

Data & Analytics

Mid, Senior

Austin, TX, USA + 1 more

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 3+ years experience in Customer Success, Account Management, Client Services, or similar role
  • Background and passion for advocating on behalf of customers
  • Mind for technology
  • Ability to act with a high level of autonomy
  • Entrepreneurial mindset
  • Team player and passion for collaboration
  • Prior exposure to database, cloud, and infrastructure technology is a plus
Responsibilities
  • Provide guidance on MongoDB best practices and technology strategy to customers
  • Collect feedback and identify roadblocks from customers
  • Act as a link between customers and product engineering
  • De-escalate and resolve critical customer issues
  • Build and execute account plans
  • Lead executive business reviews for strategic customers
  • Work on strategic internal projects to build the Customer Success program
  • Document customer interactions in internal systems
  • Provide feedback on key signals within MongoDB Atlas
  • Manage relationship with Sales Leadership and Account Executives
  • Forecast expected churn and growth
  • Help interview, onboard, and ramp new team members
  • Act as a leader amongst peers

MongoDB offers a developer data platform with capabilities for transactional, search, analytics, and mobile use cases, featuring a flexible document data model and a unified query interface. The platform includes cloud services, multi-cloud developer data platform, and self-managed options, empowering developers to build faster and scale further.

Company Stage

Series F

Total Funding

$311M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

22%

1 year growth

36%

2 year growth

55%

Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility

INACTIVE