Accounts Receivable Specialist

THE BASICS

• Role Summary: The Accounts Receivable Specialist plays a critical role in managing accounts receivable portfolio and cash collections process. This position serves as a key liaison between customers, Sales, and Finance to ensure prompt resolution of accounts receivable issues and timely collection of outstanding balances and are responsible for ensuring timely and accurate customer account management, cash application, collections and account reconciliations. The ideal candidate is detail-oriented, highly organized, customer-focused, and capable of working independently while collaborating effectively across departments.
• Location: In-office at our Culver City, CA (HQ) location - 5820 Uplander Way, Culver City, CA 90230.
• Compensation: $25-$35/hour depending on experience

Nadel is a global leader in targeted, high-impact branded merchandise. Founded in 1953, Nadel offers a connected team of experts who deeply understand every aspect of branded merchandise ideation, creation, and delivery. Headquartered in Los Angeles, Nadel has a presence across North America, Europe, Asia-Pacific, and beyond. With a strong commitment to sustainable business practices, Nadel continues to drive positive environmental change and raise the bar across the industry. For more information, please visit nadel.com.

WHAT YOU WILL DO

• Monitor and manage assigned accounts receivable portfolio.
• Review aging reports and proactively follow up on past-due invoices.
• Conduct collection calls and correspondence to secure timely payment.
• Maintain detailed collection notes and customer communication records.
• Escalate delinquent accounts and collection concerns to management as appropriate.
• Build and maintain positive customer relationships while enforcing payment terms.
• Perform customer account reconciliations and resolve account discrepancies.
• Prepare and process approved credit memos.
• Handle inbound customer inquiries regarding invoices, payments, and account balances.
• Serve as backup support for other Accounts Receivable team members.
• Assist with special projects and other accounting duties as assigned.
• Upload invoices and supporting documentation to customer portals and payment platforms.
• Monitor invoice approval status and resolve rejected or disputed invoices.
• Research and resolve customer billing discrepancies and disputes.

• Process and apply customer payments received via ACH, wire transfer, lockbox, check, and credit card.
• Reconcile daily cash receipts and merchant processing reports.
• Research and resolve unapplied cash, short payments, deductions, and payment variances.
• Process credit card payment reports and post payments accurately.

QUALIFICATIONS WE'RE LOOKING FOR:

• Associate’s degree in accounting, Finance, Business Administration, or related field required.
• Minimum of 3+ years of Accounts Receivable, Collections, Cash Application, or related accounting experience.
• Experience managing customer accounts and collection activities.
• Experience working in a high-volume transaction environment preferred.
• ERP systems such as Microsoft Dynamics 365, SAP, Oracle, NetSuite, or equivalent.
• Strong Microsoft programs such as Outlook, Word and PowerPoint.
• Strong Microsoft Excel skills including Filtering and sorting, Data analysis and reporting
• Experience with customer invoicing portals and electronic payment systems preferred.

Knowledge & Abilities

• Strong understanding of Accounts Receivable processes and best practices.
• Knowledge of collections procedures and customer account management.
• Ability to analyze account activity and identify discrepancies.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Professional and customer-service-oriented approach when interacting with customers and internal teams.
• Ability to maintain confidentiality of financial information.

Key Performance Indicators (KPIs)

• Timely collection of outstanding receivables.
• Reduction of aging balances and past-due accounts.
• Accuracy of cash application and account reconciliations.
• Timely submission of invoices through customer portals.
• Resolution of customer disputes and payment issues.
• Accuracy and completeness of Accounts Receivable records.