Account Manager
Mozilla Ads
Posted on 3/22/2023
Experience Level
Desired Skills
Customer Service
  • 2-4 years of related work experience in client services, ad operations or sales support roles within the digital media industry
  • Bachelor's Degree or equivalent experience
  • Strong analytical skills - using Excel to create reports and charts shouldn't scare you
  • Ability to understand client needs, create relevant solutions, set accurate expectations and communicate meaningful details
  • Detailed knowledge of online media planning terms and processes
  • Detailed knowledge and understanding of native advertising and content marketing
  • Strong presentation development skills (Powerpoint, Keynote)
  • Dynamic, hard-working and highly organized approach
  • Excellent verbal and written communication skills
  • Self-starter that is well organized with good attention to detail
  • Great communication skills. You should be able to clearly communicate with clients to get them the information they need on a timely basis
  • Experience working with ad servers and direct sold ad campaigns
  • Manage post-sales ad delivery and program operations
  • Manage ad trafficking and campaign optimization for direct sold media campaigns
  • Develop campaign performance reports for media campaigns
  • Check daily reports and provide troubleshooting support for issues relating to campaign spend, performance, and creatives - collaborating with third party vendors when necessary
  • Provide outstanding customer service through professional and attentive support to all internal and external client inquiries, including making recommendations on how to change ad copy, targeting, or pacing to set up the campaign to meet client-specific KPIs
  • Internally, you will also provide recommendations to the product team on how to evolve the design of ads in Pocket and features to build in our ad serving technology stack based on your synthesis of client feedback
  • Join or lead campaign kick-off and check-in calls to establish campaign details and success metrics, and to discuss ongoing performance and optimization
  • Work with our tight-knit, collaborative team on RFPs by checking inventory and advising sellers on how to position Mozilla and create compelling campaign proposals
  • Review and approve brands and assets that will run on Mozilla surfaces, working closely with the Editorial team to make sure we are adhering to our content guidelines

501-1,000 employees

Internet Technology Company
Company Overview
Mozilla's mission is to ensure the Internet is a global public resource, open and accessible to all. The company is building internet infrastructure including Firefox, it's premier browser.
  • Insurance, Health & Wellness. Health Insurance.
  • Financial & Retirement.
  • 401k Plan
  • Family & Parenting.
  • Work From Home.
  • Vacation & Time Off.
  • Perks & Discounts. Free Lunch or Snacks.
Company Core Values
  • Critical thinking
  • Reasoned argument
  • Shared knowledge
  • Verifiable facts