Outlet Manager

Job Description

We invite you to join the world of luxury hospitality at Raffles The Palm as our new Outlet Manager. Reporting to the Assistant Director of Food & Beverage / Director of Food & Beverage, you will be responsible for managing the overall operations of the outlet in accordance with established objectives, ensuring the highest standards of professional management and administration, while fostering effective, fair, and equitable personnel development.

Key Roles & Responsibilities

• Motivate, discipline, direct and supervise the work of all employees in the outlet
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of the outlet
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel’s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in the outlet
• Constantly monitor staff's appearance, attitude and degree of professionalism

Qualifications

EXPERIENCE & QUALIFICATIONS

• Minimum 2 - 3 years Hotel experience
• Degree in Hotel Restaurant Management or equivalent

PERSONAL ATTRIBUTES

• Excellent reading, written and oral proficiency in English
• Experienced in all aspects of outlet service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong motivational skills
• Strong interpersonal skills and attention to detail
• High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
• Proven organizational skills, able to set and meet deadlines with quality results

AND ABOVE ALL

• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized
• Drive top performance to achieve exceptional results

Additional Information

Employee Benefits:  Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.