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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Service Ambassador

What this job involves:  

Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

Working Hours/Pattern:

The working hours of the Guest Services Supervisor is 07:00-19:00 Monday to Friday on a rotational basis, 40 hours per week. Flexibility is essential to support events and key business activity.

What your day-to-day will look like:

• Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub
• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
• Maintain a strong awareness of business activity communicating all updates with team members
• Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly
• Liaising with other departments, namely security, facilities, and hospitality services
• Ensure Security and Health and Safety procedures are adhered to at all times.
• To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
• To host the main reception area energising the space and creating lasting impressions
• To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
• Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
• Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
• Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Using empowerment for problem resolution whilst enhancing visitor and client experience

Desired or preferred experience and technical skills:

• At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline
• Self-motivated individual committed to service excellence
• Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
• Ability to demonstrate empathy, excellent customer service and practical skills

Required Skills and Experience:

• Skilled in guest/client service and confident in striving for excellence
• Operational knowledge of all reception services and standard operating procedures
• Must have excellent organisational skills and good attention to detail
• Must be computer literate including MS office
• Ability to use own initiative and takes ownership
• Professional and high standard telephone etiquette
• Should have an excellent and positive “can do attitude” and a great team player and supporter
• Able to work in a busy and pressurised environment providing a discreet and personalised service.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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