Support Engineering

Meter's mission and long term ambition

Meter builds better internet infrastructure. We make it exceptionally easy for any business to have great computer networking, internet, and Wi-Fi. Businesses of all sizes and industries increasingly rely on internet infrastructure for daily operations, yet getting connected today is incredibly difficult. To solve this problem, Meter builds and manages a vertically integrated solution across hardware, software, and operations. We believe people who build hardware and software should be the ones responsible for it. Our ambition is to evolve internet infrastructure into a utility.

This role is critical to Meter's success

To keep pace with Meter’s accelerating growth, we are hiring for our Support Engineering teams in our Bangalore and San Francisco locations. These new hires will resolve issues, end-to-end, across Meter’s full stack, including wireless, wired and security devices. In this role, you will have the opportunity to support any number of Meter’s customers, from the fastest growing AI companies, to the most established retailers and logistics companies, to the best schools and universities. As an early member of this team, you will have the unique opportunity to influence the shape and direction of Meter’s Support Engineering function, directly contributing to enhancing Meter’s products and customer experience. 

We are hiring for three shifts: Shift 1 (1:30AM-10:30AM PT), Shift 2 (9A-6PM PT), or Shift 3 (5:30PM-2:30AM PT). 

You will have an impact by

• Working across Meter’s vertically integrated Network Operating System, serving as the subject matter expert for Wireless, Security, Firewall, and VPN escalations
• Quickly and efficiently resolving a complex and varied array of issues and time-sensitive tickets from customers, owning the resolution from start to finish
• Maintaining clear and thorough documentation to ensure seamless transitions and knowledge sharing across the Support Engineering team
• Delivering high quality root cause analyses for customers and internal Meter teams
• Monitoring proactive alerts, initiating customer outreach, and providing timely triage and support
• Identifying trends in support needs and creating, maintaining, and/or deprecating centralized playbooks
• Creating design templates to streamline operational deployment and network installs
• Partnering with Solutions Engineering and Operations to assist in configuration changes and documentation for new deployments
• Acquiring and analyzing wired and wireless packet captures to determine the root cause of issues
• Collaborating with Engineering on feature requests, bugs, and workflow improvements to make Meter's products better
• Working closely with QA Engineering to validate new backend, firmware, and UI features thoroughly before deploying to customer networks
• Contributing to the support knowledge base by developing both internal, team-facing and external, customer-facing documentation

Learn more about how we operate and some of our work

• What is Meter?
• Meter: the internet utility by Packy McCormick
• How we operate
• Vertical integration in practice

Compensation

We think about Meter's compensation package as a combination of salary, equity, benefits, and the experience of working with a talented team to make the biggest impact of your career. 

• The estimated salary range for this role in Bangalore is ₹1,670,600 - ₹4,176,500; the estimated salary range for this role in the US is $85,000 - $200,000. 
• Additionally, this role is eligible to participate in Meter's equity plan. 

The salary range represents the low and high end of the salary range for this job in the Bangalore and US markets. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.