Full-Time
AVP – Azure Cloud Application Support
Posted on 5/11/2026
M&G
1,001-5,000 employees
Publicly traded savings and investments company
No salary listed
Pune, Maharashtra, India
In Person
 DevOps & Infrastructure (2) |
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- 12 years of total experience in software engineering
- 6+ years of experience Service Management
- Experience working in fast paced agile environments and cross functional teams
- Graduate in any discipline
- Storage Accounts – Managing blob, file, queue, and table storage; troubleshooting access and performance issues
- Azure Data Factory (ADF) – Monitoring and debugging pipelines, identifying failures, and optimizing performance
- Logic Apps – Troubleshooting workflow failures, API connection issues
- Function Apps – Debugging serverless execution failures and ensuring efficient scaling
- Azure Analysis Services – Managing and troubleshooting data models and processing
- App Service & App Service Environment – Monitoring and resolving issues related to web applications
- Application Insights – Using telemetry for troubleshooting, logging, and performance optimization
- Application Service Plan – Managing scaling, pricing tiers, and resource allocation
- Cosmos DB – Monitoring performance, indexing strategies, and troubleshooting query failures
- Data Lake Storage & Analytics – Managing big data processing, optimizing storage, and resolving access issues
- Key Vault – Managing secrets, certificates, and access policies
- Service Bus – Monitoring message queues, dead-letter queues, and troubleshooting failures
- SQL Database – Identifying performance bottlenecks, query tuning, and troubleshooting connection issues
- Container Registry – Basic idea required just to understand DevOps flow
- API Connections – Managing and troubleshooting external service integrations
- The role holder’s primary objective is to play the role of the Investment application service owner on behalf of M&G Technology.
- This role will work closely with our Strategic Partner organisations to ensure that the Investment application run function delivers fantastic customer service whilst complying with all audit, compliance and regulatory requirements.
- As part of the role, this person is expected to consult with stakeholders to identity/review Service improvement opportunities including outcomes, time frames, and funding.
- We are seeking a “Lead Engineer” for Investment Run with the right blend of Software engineering, Application Support and domain knowledge to help us expand the remit of Application Support.
- There will be significant focus on working with outcome delivery managers, change managers, multiple change and run teams of technology partners to deliver the Investment Run objectives.
- Accountable and responsible for owning the activities related to Cloud Application Support.
- Accountable for driving Service Improvement within the Azure Cloud space.
- Accountable for working with various Platform leads, engineering team to drive enhanced stakeholder delight.
- Accountable to work as Cloud Application support team along with Application support team.
- Accountable to resolve the stakeholders queries for business critical Cloud Applications.
- Accountable to incorporate alerting and monitoring wherever missing.
- Accountable to work with various 3rd party Cloud Service providers to drive Service Improvements.
- Accountable for owning the issue end to end and take it towards closure.
- Accountable to provide 24x7 support for business critical applications.
- Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.
- Responsible for providing MI specific to each regional service review (UK, Europe, APAC, Americas)
- Responsible to be point of contact for any Business Continuity, Disaster Recovery and Failover activities.
- Lead solution design and presents to design forum for approval for any Service Improvement related items.
- Experience in handling complex Azure related issues
- Experience in working follow the sun model
- Experience in ITIL guiding principles
- Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB)
M&G is a savings and investments company that manages money for individuals and institutions. It offers a range of investment products, including mutual funds, where many investors pool their money to buy a fixed mix of assets chosen by the fund manager. The funds are then managed to try to grow wealth and provide long-term returns, with investors’ money divided into shares or units based on the fund’s rules. M&G differentiates itself through its long history as an asset manager, its status as an independently listed company after the demerger from Prudential, and its focus on serving the UK and European markets with a broad lineup of funds and investment strategies. Its goal is to help people save and invest for the long term by providing access to professionally managed portfolios and investment options that suit different risk tolerances and goals.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1931
Simplify's Take
What believers are saying
- Record £7 billion H2 2025 inflows driven by private markets and equities demand.
- Dai-ichi Life $6 billion five-year partnership expands Asian distribution and AUM growth.
- International clients now 60% of AUM, reducing UK domestic market dependency risks.
What critics are saying
- Catherine Ross retirement and Scott Searle exit destabilize £81 billion private markets leadership.
- Flat profits despite record inflows expose severe fee compression in equities and alternatives.
- Dai-ichi partnership concentration creates AUM collapse risk if Japanese insurer underperforms.
What makes M&G unique
- Pioneer of UK unit trusts since 1931, establishing 95-year heritage in democratized investing.
- £81 billion private markets business with infrastructure debt and emerging market expertise.
- Integrated platform connecting £70 billion PruFund range to 60% international client base.
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People at M&G who can refer or advise you
Benefits
Health Insurance
Life Insurance
Parental Leave
Flexible Work Hours
Paid Vacation
Company News
M&G names Bischler as platform CEO following Denning exit. M&G has appointed Tom Bischler as chief executive of its platform business, effective from 1 April 2026. Bischler succeeds Richard Denning, who is leaving the firm to take up the chief executive role at Aberdeen Adviser. He will report to M&G Life chief executive Clive Bolton. Bischler has more than 20 years' experience in financial services and has served as chief financial officer of the platform since 2020. During that time, he has played a central role in shaping the platform's strategy and operations following M&G's acquisition of the business. The platform is a key part of M&G's distribution strategy, connecting advisers and clients with its investment solutions, including the £70bn PruFund range. Bolton said the appointment reflects Bischler's contribution to the business in recent years. "I'm delighted to promote Tom to chief executive, recognising his significant contribution as CFO over the past six years," he said. "He has played a key leadership role in driving our growth ambitions as we strengthen the link between the platform, our investment solutions and distribution capabilities." Bischler said he is taking on the role at a pivotal time for the platform. "It's an exciting time to lead the platform business into its next phase," he said. "By expanding access to M&G Life's products and solutions, we can continue to support advisers in delivering strong outcomes for their clients." M&G said the platform will play a central role as it develops new propositions and broadens access to its investment capabilities across the advised market.
M&G hires ex-standard life exec for adviser role. M&G has appointed Andy Young as director of adviser experience, customer experience and digital within its individual life and pensions business. The newly created role will see Young responsible for strengthening adviser and customer journeys, including delivery of M&G's digital proposition across its UK retail products. Young joined the firm on 23 March and reports to Anusha Mittal, managing director of M&G's individual life and pensions division. He will work across technology, propositions and operations teams to improve alignment between adviser and customer needs. M&G has recently launched a fixed term annuity, the Prudential Guaranteed Income Plan, and is planning a return to the retail lifetime annuity market later this year. The firm is also looking to broaden access to its £70bn PruFund range. Young joins from Standard Life, where he spent 14 years in roles spanning marketing, sales, proposition and digital transformation. Most recently, he led digital transformation initiatives for customers, advisers and employers across Europe. Mittal said the appointment would support the next phase of growth for the business. "I'm delighted to welcome Andy to M&G as we accelerate the next phase of our growth," she said. "His leadership will help us strengthen the way we support clients and expand access to our PruFund range." Young added: "I'm pleased to be joining M&G at an exciting time as Money Marketing introduce new products to support advisers and their clients. "I look forward to bringing my experience in digital transformation and product development to the team."
M&G Group flows jump by £10bn as international interest soars. Roughly 60% of AUM is now from international clients 12 March 2026 M&G Group began growing again in 2025, with flows improving by almost £10bn compared to 2024. In 2024, net flows were negative £1.9bn, but in 2025 they were back in positive territory at £7.8bn. Around £7bn of net inflows last year were from external clients (roughly 4.4% of opening assets under management and administration), driven primarily by interest in their "high value public equities and private markets strategies", according to the firm's recent results. Assets under management slightly ticked upwards, rising to £375.9bn, a boost of roughly £30bn. International interest in the asset management branch was a key contributor to this, with non-UK assets growing to £107bn, up from £89bn the previous year. In total, international clients now represent 60% of the firm's current AUM, compared to just 37% half a decade ago. At the same time, headwinds for UK interest have slightly abated, with net inflows rising to £0.3bn, compared to previous outflows of £4.7bn Its total dividend per share for the year has been boosted to 20.5 pence, up from 20.1 pence in 2024. On top of this, roughly 75% of its mutual fund range was in the second quartile or higher over the past five years, while 76% of its institutional fund range beat the benchmark. In 2025, the fund also announced its strategic partnership with Japanese insurer Dai-ichi Life, becoming the preferred asset manager for the firm and expected to deliver around $6bn in new business over the next five years. Andrea Rossi, group chief executive at M&G, said: "We expect this momentum across the business to continue in 2026, as we move forward on our growth journey, also leveraging our recently launched With-Profits BPA proposition." However, profits for the year remained broadly unchanged, with an annual operating profit of £838m before tax, compared to £837m in 2024. This was attributed to growth in the M&G Life and asset management branch being offset by lower performance fees and lower income in asset management and corporate branches. Shares slid roughly 1.6% at the time of writing, as investors digested the announcements. MORE ARTICLES ON