What does a typical day look like?

• Contribute to a Data Transformation Strategy Team to support the management of strategic documentation volumes and campaigns.
• Coordinate with clients, managers, and technical staff to understand business needs and create relevant communications.
• Support engagements to refine and develop communications strategies.
• Review information volumes both internally and externally to identify relevant policies and references.
• Facilitate and advise on information storage methodologies to ensure optimal long-term management.
• Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System
• Trains and educates front-end users of the knowledge management tools
• Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives to arrive at best practices, and coordinates the development and modification of new and existing content
• Provides operational support by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content
• Provides strategic direction to business groups through initiative prioritization, integration, and resource application and ensures that policies and procedures align with the mission
• Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
• Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results
• Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)
• Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements
• Configure SharePoint services and settings and document those configurations, along with architecture
• Provide SharePoint support to end-users
• Document administration, maintenance, structure, and user permissions for SharePoint
• Automate Business Processes using SharePoint Workflow capabilities within SharePoint Designers as required

What qualifications are they looking for?

• Bachelor’s Degree with a minimum of (4) four years’ professional experience.
• Excellent written communications · Experience supporting knowledge management and communications campaigns.
• Demonstrated experience navigating DoD written instructionals, references, and information volumes.