Full-Time

Senior Teller

Taylor St, Chicago

Updated on 11/8/2024

Old Second

Old Second

501-1,000 employees

Local bank offering comprehensive financial services

Fintech
Financial Services

Compensation Overview

$17.5 - $22.5Hourly

+ Retail Incentive Plan

Junior, Mid, Senior

Chicago, IL, USA

Must work onsite to perform responsibilities of this position.

Category
Commercial Banking
Finance & Banking
Required Skills
Sales
Customer Service
Requirements
  • High School diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service, and/or sales; or equivalent combination of education or experience.
  • Must work onsite to perform responsibilities of this position.
Responsibilities
  • Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
  • Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification and availability of funds.
  • Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.
  • Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
  • Effectively uses technology in order to accurately complete customer transactions.
  • Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
  • Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
  • Maintains flexibility to float to other branches and/or work dynamic schedules needed.
  • Has some authority to make check/cash disbursement decisions.
  • Assists manager with regulatory compliance, security and bank policies and procedures relating to the Teller area.
  • Assists in providing teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
  • Provides additional operational support to Teller Supervisor, including performing end-of-day balancing functions, assisting in quarterly audit work, processing Travelers Checks, and cash ordering.
  • May assist maintaining teller currency level requirements and orders sufficient cash to support the teller operation.
  • May assist with audits and security tests as scheduled.
  • Models desired customer service and sales behaviors for others to follow.
  • Actively participates in the branches efforts to reach sales referral goals through meeting individually assigned goals.
  • May assist in ordered supplies necessary for day-to-day operations of the teller area.

Old Second is a local bank serving the Chicago metropolitan area for over 150 years, offering financial services to individuals, families, and businesses. It provides products like debit and credit cards, prepaid cards, and treasury services, focusing on personal banking and commercial banking solutions. The bank is enhancing its online banking platform with Corporate O2 to improve user experience for commercial clients. Old Second aims to deliver personalized financial services while maintaining a strong commitment to the community.

Company Stage

N/A

Total Funding

N/A

Headquarters

Aurora, Illinois

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Old Second's recognition as the 'Best Bank in Illinois 2021' underscores its strong reputation and customer satisfaction.
  • The bank's strategic acquisitions, such as West Suburban Bank, expand its market reach and client base.
  • The addition of experienced professionals like Mike Daniele and Steve Rankins to the commercial banking group strengthens its leadership and service capabilities.

What critics are saying

  • The bank's regional focus may limit its growth potential compared to national or global banks.
  • Transitioning to new technological platforms like Corporate O2 can pose implementation challenges and temporary disruptions.

What makes Old Second unique

  • Old Second's deep-rooted history of over 150 years and strong community ties in the Chicagoland area set it apart from newer, less established banks.
  • The bank's focus on commercial banking services, including treasury management, provides specialized support for local businesses, unlike many competitors.
  • Old Second's commitment to technological innovation, exemplified by the transition to the Corporate O2 platform, ensures it remains competitive in the digital age.

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