Responsibilities

• Produce high-quality technical content including but not limited to product guides, user manuals, white papers, and case studies.
• Conduct thorough research on complex technical topics and translate that information into easily digestible content.
• Work closely with cross-functional teams including Product Management, Customer Success, Engineering, and Marketing to gather technical information and ensure accuracy.
• Collaborate with subject matter experts and stakeholders to ensure that all technical content aligns with the company’s business objectives.
• Develop and maintain content standards, guidelines, and best practices.
• Proven ability to put structures in place which ensure content is organized, accessible and user-friendly.
• Continuously review and edit technical content to ensure accuracy, clarity, and consistency.
• Manage content projects and timelines, ensuring that all deliverables are completed on time.
• Stay up-to-date with industry trends, and incorporate new and innovative content strategies into our overall content strategy.

Requirements

• Bachelor’s degree in Computer Science, Technical Writing, Journalism, English, or a related field.
• 10+ years of experience in technical writing or a related field.​​
• Able to demonstrate technical competence in understanding architectures, configuring products, and applications.
• Strong understanding of networks, iot, containers, kubernetes, command line interfaces and the ability to translate complex technical information into simple, clear, and concise content.
• Demonstrated ability to work in a collaborative team environment and communicate effectively with cross-functional teams.
• Experience integrating AI solutions and tools into technical writing and systemsAbility to learn and understand our product and become a subject matter expert
• Excellent written and verbal communication skills.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Familiarity with content management systems and project management tools.
• Experience with reporting standards and web analytics.
• Experience with Zendesk, Jira, Confluence, and design tools required.