Director/Senior Director

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

• Provides oversight for all assigned projects to ensure study launch, conduct and closeout occur according to the Customer’s and company's contractual agreement. Ensures studies progress according to internal and Customer quality standards, SOPs, GCPs and ICH guidelines to fulfill all federal and local regulations.
• Forecasts, prioritizes, and directs staff to achieve on-time sponsor deliverables with quality and in accordance with contracted scope and Customer expectations
• Collaborates with Therapeutic Strategy and Innovation team to provide operational input in support of proposal development and pricing—including the proposed operational strategy
• Drives preparation and facilitation of bid defense meetings in collaboration with Therapeutic Strategy and Innovation team and Business Development
• Provides oversight to project management teams in driving management of financial aspects of assigned projects—i.e., executed contracts, CNFs, change orders, forecasting, invoicing, etc.
• Actively mentors Project Management staff in leadership skills, customer management skills, project management skills, Trusted Process compliance, and for project specific tasks.
• As necessary, troubleshoots difficulties which may arise in project conduct between the company and Customer and manages escalations appropriately. Facilitates team building and communication. Acts as a liaison and facilitator between other functional areas for overall operational issues.
• Develops and maintains knowledge of evolving trends related to therapeutic area, competitive landscape (e.g., standard of care) and drug development trends
• Provides support to teams in regularly and comprehensively assessing and mitigating risks on their projects to assure patient safety, data integrity and quality project delivery
• Participates in corporate initiatives and/or represents Project Management in regional or business activities.
• Participates in the project Risk Review meeting process.
• Liaises with Project Sponsors and teams to promote optimized application of project management disciplines and approaches within a fast-paced, high-tech environment
• Shares lessons learned and best practices across programs, building relationships with key stakeholder’s cross-functionally, across all levels
• Supports Change Management, including adjustments based on emerging business or technical opportunities and challenges
• Maintains senior management-level relationships with Customers via routine meetings (e.g., 1:1’s with counterparts), governance meetings and other forums

Client Management & Business Development:

• Act as the senior operational leader and key point of contact for assigned clients, building and sustaining long-term partnerships.
• Understand client needs and proactively identify and implement tailored solutions that add value.
• Establish and maintain appropriate governance structures for client relationships, ensuring effective communication and collaboration.
• Drive client satisfaction by ensuring smooth operational delivery and minimal escalation needs.
• Present Syneos Health capabilities and updates during client governance meetings, enhancing the organization’s value proposition.
• Lead proposal development for new opportunities, collaborating with cross-functional teams to deliver high-quality, competitive submissions.
• Contribute to winning new business by providing strategic insights and operational expertise during bid defense meetings (BDMs).

Outcomes:

• Increased client retention and satisfaction rates.
• Growth in repeat business and successful conversion of new opportunities.
• Reduced client escalations and positive client feedback.

Project Delivery (Operational and Strategic Project Management):

• Own the overall strategy and execution for project delivery across a portfolio of clinical research studies.
• Conduct monthly risk reviews, quarterly financial assessments, and regular delivery checkpoint meetings to ensure project health.
• Drive data-driven decision-making by leveraging dashboards and analytics to identify risks and develop mitigation strategies.
• Ensure compliance with project timelines, budgets, and quality standards.
• Mentor project leaders in risk management, forecasting, and operational excellence.

• On-time, within-budget, and high-quality delivery of clinical studies.
• Improved risk management and mitigation strategies.
• Enhanced use of data insights for decision-making and project optimization.
• Financial Stewardship (Budgeting, Forecasting, and Resource Management):
• Maintain accountability for the financial health of assigned projects, ensuring accurate monthly forecasts and effective scope management.
• Partner with finance and operational teams to manage resource allocation, budget adherence, and profitability.
• Proactively negotiate change orders and manage out-of-scope activities to protect organizational interests.
• Ensure alignment of financial strategies with operational execution.

• Improved gross margins and profitability across the project portfolio.
• Accurate and timely financial forecasts within an 8% variance.
• Effective management of scope changes with minimal financial exposure.

Leadership & Team Development:

• Foster a culture of cross-functional collaboration and high performance within project teams.
• Mentor and develop project leaders, empowering them to make data-driven decisions and resolve issues independently.
• Provide clear, constructive feedback to drive continuous improvement.
• Support resource onboarding, training, and professional development.
• Partner with line managers to optimize staff performance and engagement.

• Increased team engagement and retention rates.
• High levels of internal mobility and professional development.
• Positive feedback from cross-functional leaders and stakeholders.

• Lead by example in delivering compliant and high-quality projects.
• Ensure project teams regularly review data to identify and mitigate risks.
• Collaborate with stakeholders to resolve quality issues and implement corrective actions.

• Compliance with 100% of core milestones.
• Timely resolution of Quality Improvement (QI) and Corrective and Preventive Actions (CAPA) issues.

• Engage in assigned corporate and departmental initiatives aimed at improving project delivery and organizational efficiency.
• Provide insights and recommendations to align GPM interests with broader organizational goals.
• Champion change management efforts, including system and process migrations.

• Successful implementation of strategic initiatives.
• Improved project delivery processes and system adoption.

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time.  Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.