IT Business Analysis & System Administration

Job Description

IT Business Analysis & System Admin reports to the VP of operations and is a member of the Company’s Executive Team. This role strategically identifies, recommends, and establishes systems & infrastructures to improve operating efficiencies, minimize interruption risk, provide a secure operating environment, and that will meet the longer term needs of the company. As a single technical support resource, they provide, train to, maintain, repair, and enhance technology related tools (hardware and software) that help all users (>100) get tasks done quickly and efficiently. To accomplish this objective, they must:

• Continuously monitor technological developments in infrastructure, hardware, virtualization, internal & hosted applications, etc., and determine when business appropriate to recommend changes.

• Maintain technical expertise on existing business systems and tools with problem solving skills to be able to timely and professionally respond to support related inquiries or issues.

• Consistently monitor hardware/software/intranet/intranet/communications performance and failure and opportunity trends to minimize downtime and user inconveniences.

• Ensure network security, which includes intrusion prevention and detection, website filtering, malicious email and software safeguards, and employing other highly effective security measures to safeguard the company's information and products.

• Establish and maintain sound external relationships with contracted and one time service providers, including, telecommunication, security, MRP, Work Flow, & CRM core systems.

• Partner with the other executive team members to develop strategic direction, drive culture, and improve overall business performance.

Qualifications

Required Outcomes:

• Existing available hardware and software is fully leveraged which includes the maximization of user awareness and efficient use.

• Software is registered / compliant / supported and integrity of overall system of data is maintained, secured, and routinely backed up.

• Business growth and capability is not limited and proposals for system improvements, cost savings, and/or ways to increase internal or external customer satisfaction are presented and implemented timely as project approved

• Processes are automated & optimized and internal users are satisfied with the availability, training, uptime, communication, and response related to technical products and services.

Education, Experience and Competencies Required

• Bachelor’s Degree preferably in Information Technology or equivalent, with a minimum of seven years of relative combined experience in the technical areas of networking, telecommunications, help desk, manufacturing/business processes, and management.

• Fully developed personal competencies in attention to detail, organization and prioritization, time management, analytical thinking, bias for action, communication and customer care.

• Must also be results-oriented, technically savvy, and committed to effective technology tools awareness, use, training, and continuous improvement.

• Possesses diversified experience and knowledge of operating systems, software use and reporting including Microsoft, SQL Databases, and MRP/ERP/CRM/WorkFlow/Manufacturing systems.

Additional Information

All your information will be kept confidential according to EEO guidelines.