Department: Commercial - Retail Training
Reports to: Manager, Product Training Delivery
Location: New York, Chicago, Boston, Washington DC
Your Opportunity at ARC’TERYX:
As a Product Trainer, you will be responsible for the execution of the product training strategy for our retail stores. You will leverage your understanding of Arc’teryx product, experience in training delivery, and your passion for our core sports. You will collaborate with cross-functional partners to deliver transformational learning experiences related to any of our current and future products. Using your innovative mindset, you will assess ways to make our Product Training uniquely Arc’teryx. You are connected to our product teams and bring the voice of our designers and highly technical concepts to our store teams. You reflect and evaluate how Product Training content is received and adapt future delivery to address feedback. You are obsessed with engaging our learners through product training and strengthening their ability to drive powerful product conversations with our guests.
In this position you will report to the Manager, Product Training Delivery and will work in partnership with the Product Training team. You will be required to respond to shifting timelines with a high degree of responsibility and action. A high level of communication, leadership, and collaboration is imperative to your success in this role. Your role on the Retail Training team is key to our organization’s growth and business goals. You must be commutable to one of our major Epicenters. Candidates must be eligible to work in the country of their location USA or Canada.
Meet Your Future Team:
The Retail Training team, part of our Global Retail Operations team, serves our organization by supporting our scalable store growth and the achievement of our commercial goals. Retail Training creates best-in-class learning programs, supports implementation training, and delivers training that enables our business to operate effectively while scaling for the future. You will be supporting by training our people to unleash their potential, build a high-performance culture, and drive for a word class guest experience.
If you were a Product Trainer - USA East now, here are some of the core activities you would be doing:
- Delivering strategic product training programs to support our retail stores, ensuring they meet established objectives and outcomes
- Conducting Train the Trainer sessions to prepare New Store Opening (NSO) Trainers, Regional Training Managers and store leadership with essential skills and knowledge to deliver effective foundational product training
- Collaborating closely with the Programming team to ensure training content aligns with company goals and supports effective delivery
- Managing logistics, scheduling, and resources for training events, ensuring they align with the strategic objectives
- Facilitating feedback collection from training sessions, analyzing data, and relaying insights to the Manager of Product Training Delivery and Programming team for ongoing program enhancement
- Monitoring the effectiveness and impact of training programs, adjusting delivery and providing feedback on programming to meet set objectives and outcomes
- Acting as a subject matter expert as it relates to needs of the learner
- Collaborating with store and/or regional leadership to implement actions based on knowledge assessments, aiming to achieve specific training outcomes
Here are some of the things you could be working on in the future:
- Leading a group of Product Champions to drive a culture of product obsession in stores
- Facilitating experiential Live-It + Learn-It Events
- Managing our Product Questions inbox with product training team
- Delivering powerful product training during key moments in region including NSOs, major product drops, and community events
Are you our next Product Trainer - USA East?
- You have bachelor’s degree or post-secondary education in Education, Training, Business, Project management, a related field or similar experience
- You have 4+ years experience working with technical outdoor product
- You have 2+ years of experience in a retail leadership role
- You have 2+ years experience delivering and facilitating training
- You have advanced application of the Microsoft Suite including Excel and SharePoint
- You have excellent interpersonal skills, and the ability to build relationships at all levels of the organization
- You have excellent written and verbal communication skills, and are a confident and skill facilitator
- You respond to changing timelines with a high degree of responsibility and action
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
