Full-Time

Agency Customer Service Representative/Trainer

Deadline 7/1/27
Michigan Farm Bureau

Michigan Farm Bureau

201-500 employees

Agricultural insurance and farm business services

Compensation Overview

$54.7k/yr

Novi, MI, USA

In Person

Category
Customer Experience & Support (1)
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

Get referred to Michigan Farm Bureau

Find people who can refer or advise you

Requirements
  • Associates degree required or equivalent experience may be considered.
  • Bachelor’s degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered.
  • Experience with Microsoft Outlook, Word, Excel and PowerPoint required.
  • Active P/C license required or must be successfully obtained within 90 days of employment.
  • Willingness to pursue continuing job-related training and education required.
Responsibilities
  • Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.
  • Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.
  • Receive, process, and verify insurance and membership transactions.
  • Take ownership of complaints and inquiries and proactively follow through to resolution.
  • Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures.
  • Maintain cash drawer by counting cash and keeping a daily log.
  • Gather and prepare quotes and information for all lines of business.
  • Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership.
Desired Qualifications
  • Minimum one year of experience in insurance processing preferred.
  • Two-years professional office experience and customer service preferred.

Michigan Farm Bureau is a state-level federation with an affiliated family of companies that serves farmers and rural communities in Michigan. It provides insurance products (auto, home, farm, and life) through Farm Bureau Mutual Insurance Company of Michigan and related insurers, and offers services such as labor staffing (Great Lakes Ag Labor Services), cooperative marketing (MACMA), and design/business support (Gravity Works Design, Leaders Life Insurance, Cincinnati Equitable). It stands apart by combining advocacy, education, insurance, labor, and marketing services into a Michigan-grown, member-focused ecosystem. The goal is to support and strengthen Michigan agriculture and rural communities by delivering practical protections, services, and resources that help farm families thrive and stay financially secure.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Lansing, Michigan

Founded

1919

Get referred to Michigan Farm Bureau

Find people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Eicher’s promotion preserves institutional continuity during active regulatory disputes.
  • Farmers Teaching Farmers can deepen member engagement and practical education.
  • For-Purpose partnerships can expand MFB’s community visibility and relationships.

What critics are saying

  • CAFO permitting fights can force costly operational changes across large livestock members.
  • Leadership transition in June 2026 adds execution risk during unresolved legal battles.
  • For-Purpose expansion can distract management from core farm-policy advocacy.

What makes Michigan Farm Bureau unique

  • Deep Michigan legal bench with Allison Eicher’s 16-year tenure at MFB.
  • Advocacy centers on farmers facing overregulation, especially CAFO permitting.
  • Combines legal defense, insurance, and organizational governance under one counsel role.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company News

Glen Arbor Sun
Jun 17th, 2026
Can agritourism help Michigan farms survive?

Can agritourism help Michigan farms survive? Ben LaCross, president of Michigan Farm Bureau and a Leelanau County cherry farmer, spoke at the Agritourism conference. Photos by Madeleine Hill Vedel By Rebecca G Carlson Sun contributor Small American farmers are facing an existential crisis driven by record debt, corporate consolidation, and policy shifts that have negatively impacted farmers for well over 25 years, according to Time magazine. "If we're going to save the family farm, we need policies that support the success of small and midsized farmers and the communities they call home - not the profits of multinational companies," said Alicia Harvie, Farm Aid's advocacy & farmer services director. So how can Michigan save family farms and protect the rich agricultural heritage? Agritourism is one solution. Michigan farmers, and farming families who have been considering growing their agricultural businesses, listened to the opportunities offered during The Agritourism Summit held May 13-14. Starting with a pre-summit farm tour through Antrim County and an evening soiree, the Agritourism Summit was held at the Grand Traverse Resort with a focus on Planting Seeds for a Resilient, Sustainable Agritourism Industry. What is agritourism? While there is no legal definition, it is a form of commercial enterprise that links agricultural production and processing with tourism to attract visitors to a farm, ranch, or other agricultural business for the purposes of entertaining, educating, or providing recreational experiences while generating income for the operator, according to the USDA. Opening the summit was Dianna Stampfler who stated the "Intention [is] to share perspectives across local governments, state policy makers, growers, and agritourism entrepreneurs...advancing collaboration in the region." Agritourism in Michigan can translate to farm stays, farm tours, creating products for retail, becoming a special events destination, and ultimately creating a cohesive connection between consumers and food producers. Ben LaCross, president of Michigan Farm Bureau and a Leelanau County cherry farmer, offered the welcome address emphasizing the theme: "Cultivating Opportunities through Collaboration, Innovation, and Policy." Agritourism becomes key as it is how visitors can connect to agriculture - shaking hands with the food producer at a farmer's market, learning about the methods for extracting sap for maple syrup, or picking fruit at a self-serve farm stand. With around 50,000 farms raising an estimated $100 billion in revenue, Michigan is the 2nd most diverse agricultural state as it is home to over 300 different types of crops. LaCrosse explained, "Agritourism tells the story of Michigan agriculture as no other sector can." Through corn mazes, pumpkin patches, farm markets, maple syrup operations, and more, agritourism creates a direct connection between the land and the farmers. Furthermore, LaCrosse stressed, agritourism is an opportunity to "Chang[e] how people think about food." The summit continued with panelists from four Northern Michigan farm owners and operators who explained their path to grow their agritourism businesses: Jimmy Spencer, Pond Hills; John Dindia, Lakeview Hill Farm; Amber Parsons, Harwood Gold; and Greg Shooks, Cellar 1914. Each presenter offered personal background, strategies, and growth models of the family agricultural businesses. During the following question and answer period, none shied away from difficult questions regarding insurance liability, ownership options, succession plans, as well as addressing over-commercialization and zoning queries. Spencer, who owns Pond Hills with his wife, began selling eggs at the end of their driveway 30 years ago, later creating a year-around agritourism business model for their restaurant, winery, brewery, and farm market. Spencer stated, "Creating value-added things" brought cars down the driveway. In the slower seasons of winter and spring, Pond Hills adapts by offering cross country skiing and other winter activities to keep the visitors coming. Lastly, Spencer explained, "perpetuation planning," carefully defining the business' future and succession, will help protect farms and their heritage. John Dindia, who owns Lakeview Hill Farm and Market with his wife Bailey Samp, began their farming journey in 2017. Offering both wholesale and direct-to-consumer products, this successful husband and wife team offer certified organic produce, cut flowers, and groceries year around. In the seasonal world of Northern Michigan, this is not an easy feat. But they successfully manage both a greenhouse, hoop house, and a retail outlet offering year around employment. Lakeview Hill also participates in the MI Farm Coop, as well as offering around 25 farm tours a year to local schools. Third panelist, fifth generation farmer Amber Parsons of Harwood Gold along with her family, has grown the late 19th century family farm into a successful agritourism business. Starting as a maple syrup producer, Parsons and her family's maple syrup business evolved into a retail brand, café, food company, and agritourism destination. Embracing the hospitality of agritourism business, Parsons stressed the importance of "branding and storytelling" for visitors who wish to "bu[y] the story, nostalgia, and [make a] connection" to the farm. However, she offered a caveat: "Growth can be dangerous if it pulls you away from your identity." It is the authenticity and imperfections that will connect visitors to the farm. Fourth generation farmer and the final panelist, Greg Shooks of Cellar 1914, explained the roots of the Shook's Farm began traditionally in 1914, farming crops and fruit trees as well as livestock. As with many multi-generational farming families, as the elder generation stepped back, the younger generation makes the decision to continue the farm or sell the land. Greg Shooks and his brother stepped in and decided to put in a vineyard. Twelve years later, these siblings have created a thriving agritourism business with a winery and tasting room, farm tours, farm stays, wedding and special event spaces, corn maze, and more. Lastly, Shooks offered words of wisdom that echoed Parsons: "sell the authentic self on the farm." Tell the honest stories of both successes and failures, so that visitors understand and appreciate the real world of the working farm. Following the morning panelists were three breakout seminars ranging from marketing and promotions, understanding local ordinances for agritourism businesses, and lastly, the one I attended, "Right to Farm Act Basics," focusing on the fundamentals of the Michigan Right to Farm Act as it relates to General Accepted Agricultural Management Practices (G.A.A.M.Ps). This breakout seminar was packed with standing room only. Deftly moderated by Ryan Coffey Hogue, this seminar explained the Right to Farm Act (1981) and how the voluntary guidelines of GAAMPs can assist with farm management and legal rights of farm owners. During his presentation, Hogue encouraged everyone to consider the GAAMPs program as a "shield to protect farms." Currently, updates to guidelines on greenhouse and hoop house farming are being considered. Towards the end of the session, Hogue, and several audience members, advocated for summit attendees to get involved on their planning and zoning commissions with the intent of shaping and protecting its future Northern Michigan agricultural communities. Sustainability, food security, community responsibility, environmental stewardship, personal connection to food sources, resourcefulness, and diversity are just a few of the intrinsic values of small family farms. "By preserving biodiversity, open space and trees, and by reducing land degradation, small farms provide valuable ecosystem services to the larger society" (USDA). Its agricultural heritage is worth protecting, and this agritourism summit is an integral step in providing the tools and information to those potential agricultural entrepreneurs who plan on successfully leading their family farms into the future, and, as Amber Parsons shared, "Creat[ing] something that lasts." June 17, 2026/by editor

Michigan Farm Bureau
Mar 27th, 2026
Farmers Teaching Farmers focused on practical, hands-on exchange

Farmers Teaching Farmers focused on practical, hands-on exchange. Megan Sprague, Michigan Farm Bureau The inaugural Farmers Teaching Farmers event will take place June 20 at the Michigan Farm Bureau Center, 7373 W. Saginaw Hwy. Lansing. Courtesy photo March 27, 2026 Michigan Farm Bureau's State Young Farmer Committee is launching a new one-day workshop, Farmers Teaching Farmers, designed to provide hands-on, peer-to-peer learning led by your own peers. The inaugural event is planned for June 20 at the Michigan Farm Bureau Center, 7373 W. Saginaw Hwy. Lansing. "The state Young Farmer committee and I are really excited about Farmers Teaching Farmers - because it's focused on practical takeaways," said state Young Farmer chair Sarah Zastrow, who represents the program on the MFB Board of Directors. "This is going to be a very hands-on event." Participants will walk away with practical guidance to help them meet tangible goals on their operation. "Young Farmers will learn from more experienced farmers who have already 'been there and done that,' and take home some useful takeaways to implement right away on their own farm," Zastrow said. Five themed tracks are on tap to best suit attendees' interests: * Row Crops * Fruits & Vegetables * Cut Flowers * Finance * Branding "One of the committee's goals is to provide very usable tools - not from theory-heavy 'experts' and a slideshow, but more like 'Hey we tried this and it worked and you can do it too,'" Zastrow said. "Our attendees will get their hands in the learning process, and all the presenters are other farmers who've already tested out what they're sharing. We hope it will really empower more of our farmers to try implementing these proven practices back home on their own operations." So: Come as you are and leave with fresh ideas, valuable industry credits, and new relationships with farmers who facing the same challenges as you. Sound good? Register online April 1 to June 1. The cost is $25 for members and $75 for non-members. April 3, 2026 New York, NY

Michigan Ag Today
Jan 12th, 2026
Barrien County's Tera Baker Shines in Anaheim, Wins Top American Farm Bureau Honor

Barrien County's Tera Baker shines in Anaheim, wins top American Farm Bureau honor. One of Michigan Farm Bureau's own is a big winner at this year's American Farm Bureau Federation (AFBF) Annual Convention! Tera Baker from Berrien County won the Excellence in Agriculture Award on Monday at the convention held in Anaheim, California. As part of this national honor, Tera receives $35,000 toward a new Ford vehicle, sponsored by Ford Motor Company, along with paid registration to the American Farm Bureau Federation FUSION Conference The Excellence in Agriculture Award recognizes Farm Bureau members who do not earn the majority of their income from farming but actively contribute to Farm Bureau, the agriculture industry and their communities. Baker, who, alongside husband Shawn and parents, owns a cash-cropping farm and precision agriculture dealership. She also works for Nedap Livestock Management as a marketing manager. * Alyssa Clements of Tennessee is the second-place runner-up. * Megan Espinda of Indiana won third place. * Garret and Kortney Gaddy of Mississippi are the fourth-place finalists. CLICK BELOW to watch a video feature on Tera Baker produced by Michigan Farm Bureau: Sources: American Farm Bureau Federation, Michigan Farm Bureau

Brownfield Ag News
Apr 19th, 2024
MFB Young Farm Employee Award winner concerned about farmland fate

MFB Young Farm Employee Award winner concerned about farmland fate.

Michigan Farm Bureau Family of Companies
Dec 9th, 2023
Quartet of FB leaders among new Leadership Advancement Program cohort

Michigan Farm Bureau is partnering with GreenStone and MI Corn Growers to offer tuition-offsetting scholarships for the four participants representing production agriculture.