Global Head of Community
Posted on 6/9/2022
Ava Labs

51-200 employees

Smart contracts platform for dApps
Company Overview
AVA Labs makes it simple to launch finance applications using blockchain technology–with highly scalable and efficient networks, customizable public and private blockchains, the capability to create any digital asset, and more. They are empowering people to build an open, simple, and democratic internet of finance.
Remote • New York, NY, USA
Experience Level
  • Bachelor's degree in a related discipline like Marketing or Communications
  • 7+ years professional experience in Marketing or Community Management
  • Experience managing teams of 10 or more
  • Track record of success in launching large-scale community programs
  • Strong understanding of differences in community growth strategy for Web3 vs. Web2
  • Advanced knowledge of Discord, Twitter, Telegram and other community forums
  • Social media management tools (i.e. SproutSocial, Hubspot, Intercom, etc.)
  • Community management tools (i.e. comBot, Shieldy, etc.)
  • Strong knowledge and passion for blockchain technology/products
  • Expertise in ambassador programs, localization, metrics/KPIs, reporting, workflow design, procedural optimization, or partnership management
  • Grass roots community organization experience a plus (i.e. political campaigns, non-profit community growth)
  • Collaborate with marketing and operational teams to align Ava Labs' core objectives with global community engagement strategy
  • Develop clear strategies for 20+ regional community managers and regional community engagement, including collaboration with regional partners
  • Review current processes and develop a plan of action to improve workflows for all aspects of community
  • Create/implement KPIs and reporting metrics for channel growth and engagement
  • Analyze and report on community metrics to inform decision-making and measure the effectiveness of community efforts
  • Develop and lead community engagement programs such as; educational co-marketing campaigns, meetups, university collaborations and/or other community discussion forums
  • Guide implementation of strategies on Telegram, Discord, Twitter and other region-specific community platforms (WeChat, Kakao, etc.)
  • Design onboarding experiences that will captivate and retain our regional audiences
  • Foster relationships with key community members and stakeholders, and work to build a sense of community ownership and involvement
  • Monitor and moderate community activities to ensure a positive and welcoming environment for all members
  • Identify and address any issues or conflicts within the community
  • Create standard operating procedures to act as a facilitator and mediator for the community
Desired Qualifications
  • Experience integrating metrics from daily tools with automated reporting dashboards is a plus
  • Experience with scaled customer support operations is a plus