System Administrator

Responsibilities

• Proactively monitor the production environment to maintain a 24×7×365 uptime service.
• Manage a secure and high-performance network to support daily transaction processing, ensuring systems remain up and running.
• Perform regular monitoring of alerts to proactively identify potential issues and optimize system and network performance.
• Collaborate with cross-functional teams to troubleshoot and resolve system and network issues; work with Card Networks when required.
• Conduct weekly server maintenance, including system upgrades and patch management on Linux servers.
• Create and maintain detailed documentation of system and network configurations, procedures, and troubleshooting guides.
• Participate in Incident Response and Disaster Recovery planning and testing to ensure continuity of operations during incidents.
• Collaborate closely with IT and Operations teams to align system and network security measures with company policies and regulatory standards.
• Stay current on industry trends, emerging technologies, and security threats to enhance system reliability and resilience.
• Participate in an on-call rotation to provide off-hours support and respond promptly to system or network issues.
• Monitor system performance and respond to alerts and incidents, performing troubleshooting, root cause identification, and escalation when necessary.
• Proactively restart systems or services as needed during outages.
• Update system status on the company website during outages or service disruptions.
• Notify internal stakeholders of outages and send bulletins when outage thresholds are exceeded.
• Serve as the first point of contact for incidents during on-call or graveyard shifts.
• Participate in daily audit updates and documentation activities during on-call shifts.
• Update internal alert pages and notify the team in case of anomalies.
• Create and maintain a centralized documentation page for all change tickets.
• Maintain an up-to-date log of change tickets, including ticket number, requester, and status.
• Perform daily and weekly scheduled tasks as defined by procedures and provide status updates to the team.
• Participate in on-call handovers and communicate effectively with team members.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Day shift, on-site in Palo Alto, CA.
• Previous experience as a Linux Administrator.
• In-depth knowledge of Linux (Ubuntu).
• Strong understanding of networking principles, protocols, and technologies.
• Hands-on experience with systems, routers, switches, firewalls, and related hardware.
• Relevant experience in system or network administration or a similar role.
• Willingness and availability to work on-call hours, including nights, weekends, and holidays.
• Strong analytical and problem-solving skills with attention to detail.

The compensation for this position is $100,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.