Inside Service Sales Specialist

Overview

Waters Corporation is currently looking for an Inside Service Sales Specialist who will be responsible for selling and renewing service contracts and managing repair-related (demand) sales opportunities for existing customers across the US.

The role offers the opportunity to learn and apply sales skills for customer phone outreach, lead generation, customer event follow up and opportunity maintenance and creation. Waters is a global company that balances a people focused work environment with all the opportunities that a large company can provide. You will be working with an varied and enthusiastic team of people as well as field sales operations, our customer support team, marketing teams and our customers. Our perfect candidate will be tenacious, enthusiastic, curious and empathetic with a customer first approach. If you are tenacious, enthusiastic, curious and empathic, and have a science background then this is a great place to start a career.

Responsibilities

• Promote and sell service contract solutions to both existing and prospective customers. 
• Utilize SAP to access account information and generate demand and service contract quotes.
• Engage customers by providing product information and asking targeted, qualifying questions to understand their needs.
• Conduct outbound customer calls to follow up on quotes, drive engagement, and close sales opportunities.
• Leverage data analytics and territory reports to identify prospects and support business development efforts.
• Manage and prioritize a high-volume opportunity pipeline using CRM/account management tools.
• Track sales activity, open opportunities, and follow-up actions within CRM.
• Achieve weekly, monthly, and quarterly performance metrics (KPIs) as defined by management.

Qualifications

• Bachelor’s degree is required. A science degree (e.g., chemistry, biology, food science, clinical science, nutrition) is preferred. 
• 2+ years of laboratory and/or sales experience is preferred.
• Effective diagnostic selling skills or willingess to learn and develop in develop in this area. 
• Custome-focused with exceptional written, verbal, and organizational skills,
• Self-motivated, focused, and driven, with the ability to work independently in a remote environment.
• Outgoing and comforatble making outbound calls, building rapport, and engaging customers proactively. 

Waters Employee Success Factors:

• Authentic - Individual must be able to build trust and commitment with peers and business partners while fostering an environment of positive thinking and innovation.
• Enterprise Minded - Takes an accountable view on customer interactions to ensure the customer (internal and external) is successful.
• Outside-In Thinker - Is actively curious and asks for information which will provide better service and solutions to our customers.
• Agile - Is accountable and responsible for work results.
• People-Focused – Engages in conversations to motivate peers.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Self-motivated Highly organized Detail-oriented Results-driven Self-directed Strong sense of urgency Accountable Reliable Excellent prioritization skills Strong time management Able to work independently Collaborative team player Strong follow-through Proactive communicator Customer-focused Process-oriented Adaptable Disciplined Productive in a remote environment Able to manage multiple priorities