Field Service Engineer

Confirmed live in the last 24 hours

Locations

Vancouver, BC, Canada

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Bring hands-on experience in great customer-oriented attitude; demonstrating in-person engagement with customers
Gain cutting-edge career experience observing and maintaining robots during operation in live-production environments and supporting day-to-day mechanical, networking, connectivity, and electrical maintenance
Expand your engineering experience as you work with Linux operating systems alongside our other engineering teams to collect diagnostic information
Gain company-wide visibility as you support our general-purpose robot deployments
Tap into your communication skills as you interface directly with client engineering and leadership teams
Your Experience
Qualifications:
Diploma in mechatronics, electrical, mechanical engineering, computer science, or engineering physics; a related technical field or equivalent work experience
Demonstrated experience with Linux operating systems
Demonstrated experience of working in production / on-site with customers
Skills:
Extensive debugging and troubleshooting skills
Experience with repairing electro-mechanical assemblies, basic knowledge of fabrication & assembly
Demonstrated knowledge of configuration-management
Experience with tuning and operating control systems
Excellent documentation skills and on the fly problem solving skills
Clear communication skills, both with customers, management and engineering partners
Some knowledge of robotic systems will be an asset
Traits:
Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
Self-motivated learner that works well with a team
Great communicator - able to clearly articulate needs, keeps a calm head during complex situations
Eager to take on new challenges with tenacity and positivity
Patience, persistence and attention to detail on assigned tasks

Your New Role and Team

Our Engineering team is looking to hire a Field Service Engineer. Working closely with our Hardware, Software, AI Engineering, and Sales Teams, you’ll gain a comprehensive understanding of the design, architecture, and implementation of our current robotic systems and help shape future versions of our general-purpose robots.

The best candidates for this role have excellent mechanical and mechatronics skills, experience of working with Linux operating systems, and hands-on experience in modifying complex mechanisms and optimizing for multiple design goals. You’ll be a valued contributor as you learn how our complex robotic systems work, own and support solutions from design and execution through to deployment and support, and collaborate with other team members to create, integrate, scale, and maintain Sanctuary’s general-purpose robots and help build out our Labour-as-a-Service business model.

Our Success Criteria

Bring hands-on experience in great customer-oriented attitude; demonstrating in-person engagement with customers
Gain cutting-edge career experience observing and maintaining robots during operation in live-production environments and supporting day-to-day mechanical, networking, connectivity, and electrical maintenance
Expand your engineering experience as you work with Linux operating systems alongside our other engineering teams to collect diagnostic information
Gain company-wide visibility as you support our general-purpose robot deployments
Tap into your communication skills as you interface directly with client engineering and leadership teams

Your Experience

Qualifications:

Diploma in mechatronics, electrical, mechanical engineering, computer science, or engineering physics; a related technical field or equivalent work experience
Demonstrated experience with Linux operating systems
Demonstrated experience of working in production / on-site with customers

Skills:

Extensive debugging and troubleshooting skills
Experience with repairing electro-mechanical assemblies, basic knowledge of fabrication & assembly
Demonstrated knowledge of configuration-management
Experience with tuning and operating control systems
Excellent documentation skills and on the fly problem solving skills
Clear communication skills, both with customers, management and engineering partners
Some knowledge of robotic systems will be an asset

Traits:

Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
Self-motivated learner that works well with a team
Great communicator - able to clearly articulate needs, keeps a calm head during complex situations
Eager to take on new challenges with tenacity and positivity
Patience, persistence and attention to detail on assigned tasks

Working at Sanctuary

Sanctuary is an equal opportunity employer; employment with Sanctuary is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Benefits

Full time employees enjoy medical/dental/vision, life insurance, wellness programs, stock options, paid time off (vacation, paid holidays, sick time, and parental leave), scheduling and worksite flexibility by role, and more.

About Sanctuary

Founded in 2018 by Geordie Rose, Suzanne Gildert, Olivia Norton, and Ajay Agrawal, Sanctuary is a Vancouver, Canada-based company. Sanctuary is on a mission to create the world’s first human-like intelligence in general-purpose robots that will help us work more safely, efficiently, and sustainably. And in the not-too-distant future, help us explore, settle, and prosper in outer space.

Members of the Sanctuary team founded D-Wave (a pioneer in the quantum computing industry), Kindred (first use of reinforcement learning in a production robot), and the Creative Destruction Lab (pioneered a revolutionary method for the commercialization of science for the betterment of humankind). The team has experience launching market-defining innovations rooted in previously unsolved and deep scientific problems.

Recruiting & Employment Agency Notice:

Recruitment and hiring is conducted internally by Sanctuary. We are not seeking or soliciting any new agency partnerships or agreements at this time. Any employment agency or professional recruiter (“Agency”) that provides an unsolicited resume(s) or otherwise presents a prospective job candidate through the Sanctuary career site or directly to any Sanctuary employee, irrevocably grants to Sanctuary the unrestricted right to engage, hire, or contract with that candidate at Sanctuary’s sole discretion without any compensation to the Agency. We appreciate your interest in working together, and should the need arise our Talent Acquisition team will contact any external firms directly.

51-200 employees

Website

Human-like intelligence general-purpose robotics

Company Overview

Sanctuary’s mission is to create the world’s first human-like intelligence in general-purpose robots that will help us work more safely, efficiently, and sustainably. The company is committed to augmenting human creativity and has experience launching market-defining innovations rooted previously unsolved and deep scientific problems. Sanctuary hopes in the not-too-distant future, robots will help us explore, and prosper in outer space.

Benefits

Medical, dental, & vision insurance
Wellness programs
Stock options
PTO
Schedule flexibility