Quality Assurance Program Manager

The quality assurance program manager leads information technology quality and testing initiatives across Berkshire Hathaway Energy. Establishes and implements quality assurance objectives, strategies, and plans. Responsible for program deficiency tracking and reporting. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Develops and maintains quality assurance standards for information technology, including leveraging AI to improve test effectiveness, defect analysis, and overall quality outcomes. 

Bachelor's degree in information systems, computer science or related business or technical field or equivalent work experience. (Typically, four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) 

Six years of information technology, project management or testing experience. Expertise and experience in testing strategy and testing technics. 

Understanding of agile methods and processes, and capability of supporting agile project teams. Including experience testing within an Agile environment. 

Demonstrates a conceptual understanding of testing automation and how AI can be leveraged to improve efficiency and quality.

Effective project management skills and ability to prioritize and handle multiple tasks and projects concurrently. 

Knowledge of information technology terms, equipment, systems, functions and major vendors. 

Effective oral and written communication skills. 

Effective analytical, problem-solving and decision-making skills. 

Effective interpersonal skills and customer relationship skills. 

General understanding of IT operating and capital investment budgets. 

Understanding of company's existing IT environment and of applicable company policies, practices, and procedures. 

Employees must be able to perform the essential functions of the position, with or without an accommodation. 

All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Establishes, maintains, and oversees the IT quality assurance strategy, objectives, and standards. Defines test strategy, tools, processes, and timelines for quality assurance of new and existing products and features. 

Builds, leads and mentors a team of quality assurance engineers, perform reviews, sets objectives and provides coaching to staff. 

Works closely and collaboratively with the project leads and development and architecture teams to establish the process for clear and efficient operations and communications related to the overall quality assurance process. 

Works with the project team members to ensure business requirements and/or feature documents are clear, concise, traceable, and testable. 

Audits systems and business test plans and results. 

Coordinates and communicates with all program stakeholders including IT, business partners and vendors. 

Drives and ensures timely resolution of all testing escalations and alignment with appropriate stakeholders. 

Ensures all QA resources are adhering to BHE quality system standards. 

Drives ongoing continuous improvement efforts to improve quality and cost effectiveness, including the adoption of AI‑enabled solutions.

Tracks and reports defects across internal and vendor systems. 

Defines a common tool platform for test delivery across BHE. 

Establishes, maintains, and prioritizes the development of automated testing.

Pay Range: 134,800-168,500