Full-Time

Customer Success Manager

Smb

Confirmed live in the last 24 hours

Biorender

Biorender

201-500 employees

Online platform for scientific illustrations

Biotechnology
Education
Healthcare

Junior

Remote in USA + 1 more

More locations: Remote in Canada

Remote-first with team members across Canada and the United States.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following Biorender's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1-2 years of experience in a customer success or account management role
  • Experience with Customer Success metrics - Retention, Expansion and CSQL’s
  • BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation
  • Strong communication skills, interpersonal skills and attention to detail
  • Excellent organizational skills and ability to manage and prioritize multiple projects
  • Experience in hosting virtual webinars, workshops and/or other events is a plus
Responsibilities
  • Proactively reach out to clients & decision makers to position yourself as a trusted and strategic partner
  • Deliver value that delights our users to drive engagement, encourage renewal of annual subscription and identify revenue growth opportunities
  • Provide personalized training to clients by delivering webinars specializing in science communication topics
  • Speak to new and existing users of our platform to showcase new features
  • Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams
  • Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities
Desired Qualifications
  • Experience in hosting virtual webinars, workshops and/or other events is a plus

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences sector. Users can access thousands of pre-drawn icons and templates across more than 30 life sciences fields, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface and extensive library help reduce the time and effort needed to create high-quality illustrations for research papers, presentations, and educational materials. BioRender operates on a subscription model, offering various plans to cater to individual users and larger organizations. This focus on accessibility and ease of use sets BioRender apart from competitors, making it a valuable resource for anyone involved in scientific research and communication.

Company Stage

Series A

Total Funding

$16.7M

Headquarters

Toronto, Canada

Founded

2017

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital communication boosts need for scientific visualization tools.
  • Growing interest in graphical abstracts enhances research visibility and accessibility.
  • Open-access publishing trend increases demand for high-quality, appealing figures.

What critics are saying

  • AI-driven design tools may reduce demand for BioRender's platform.
  • Increased competition from cheaper visualization platforms could erode market share.
  • Potential IP disputes over pre-drawn icons could lead to legal challenges.

What makes Biorender unique

  • BioRender offers a vast library of customizable icons and templates for scientists.
  • The platform provides a user-friendly interface for creating professional scientific figures.
  • BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

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Benefits

Remote Work Options

Flexible Work Hours