Full-Time

Customer Success Manager

Smb

Confirmed live in the last 24 hours

Biorender

Biorender

201-500 employees

Online platform for creating scientific illustrations

Biotechnology
Education
Healthcare

Junior

Remote in USA + 1 more

More locations: Remote in Canada

Remote position for candidates based in the US and Canada.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management

You match the following Biorender's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1-2 years of experience in a customer success or account management role
  • Experience with Customer Success metrics - Retention, Expansion and CSQL’s
  • BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation
  • Strong communication skills, interpersonal skills and attention to detail
  • Excellent organizational skills and ability to manage and prioritize multiple projects
  • Experience in hosting virtual webinars, workshops and/or other events is a plus
Responsibilities
  • Proactively reach out to clients & decision makers to position yourself as a trusted and strategic partner
  • Deliver value that delights our users to drive engagement, encourage renewal of annual subscription and identify revenue growth opportunities
  • Provide personalized training to clients by delivering webinars specializing in science communication topics
  • Speak to new and existing users of our platform to showcase new features
  • Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams
  • Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities
Desired Qualifications
  • Experience in hosting virtual webinars, workshops and/or other events is a plus

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences sector. Users can access thousands of pre-drawn icons and templates across more than 30 life sciences fields, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface and extensive library help reduce the time and effort needed to create high-quality illustrations for research papers, presentations, and educational materials. BioRender differentiates itself from competitors by focusing specifically on the life sciences and offering a subscription-based model with various plans, including options for larger organizations. The company's goal is to simplify the process of scientific communication, making it easier for users to share their research visually.

Company Stage

Series A

Total Funding

$16.7M

Headquarters

Toronto, Canada

Founded

2017

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital communication boosts need for scientific visualization tools.
  • Growing interest in graphical abstracts enhances research visibility and accessibility.
  • Open-access publishing trend increases demand for high-quality, appealing figures.

What critics are saying

  • AI-driven design tools may reduce demand for BioRender's platform.
  • Increased competition from cheaper visualization platforms could erode market share.
  • Potential IP disputes over pre-drawn icons could lead to legal challenges.

What makes Biorender unique

  • BioRender offers a vast library of customizable icons and templates for scientists.
  • The platform provides a user-friendly interface for creating professional scientific figures.
  • BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

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Benefits

Remote Work Options

Flexible Work Hours