Full-Time
Oracle Fusion CX Sales Cloud and CDM Principal Consultant
Oracle
10,001+ employees
Enterprise software and cloud computing provider
No salary listed
Hyderabad, Telangana, India + 1 more
More locations: Bengaluru, Karnataka, India
In Person
 Software Engineering (1) |
|---|
- Bachelor’s degree (BE, BTech, MCA).
- Minimum 5 years’ experience with Oracle CX Cloud products (Fusion Sales/Service Cloud, Partner Relationship Management, Incentive Compensation and CPQ).
- Deep Implementation/Support experience of Customer Data Management (CDM).
- Proficient in utilizing REST and SOAP APIs.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
- Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud, DCS, and Partner Relationship Management) Cloud solutions.
- Implement CDM rules for deduplication and data quality.
- Troubleshoot the reported issues and provide corrective actions.
- Troubleshoot and resolve application issues: Address user tickets, triage issues, and provide solutions for both functional and technical problems.
- Prioritize and escalate: Identify business-critical issues that require urgent attention or Oracle escalation.
- Respond to user queries: Answer “how to” questions, guide on navigation, and help interpret application results and configurations.
- Conduct training and knowledge sharing: Provide onboarding, refresher, and update training to business users.
- Assist with configuration: Help maintain SaaS configurations (workflows, business rules, roles, approvals, reports, data security, etc.), often in production and preview environments.
- Support minor changes and regression tests during quarterly updates.
- Log and manage Service Requests (SRs) with Oracle: Draft clear, detailed tickets for Oracle Support and manage lifecycle through resolution.
- Monitor patch and bug progress and keep business updated.
- Analyze and communicate impact of quarterly updates: Review “What’s New” documents, pretest updates in sandboxes, and advise the business of changes or risks.
- Regressions/UAT testing: Coordinate or perform user acceptance and regression testing after updates.
- Monitor and support integrations: Troubleshoot issues with inbound/outbound integrations, APIs, file flows, and OIC/OFS.
- Coordinate with IT or integration partners as needed.
- Maintain up-to-date support documentation: Update FAQs, quick guides, and process manuals for evolving system and business processes.
- Advocate for user satisfaction: Act as the voice of the user when working with Oracle or internal IT, collect feedback, and recommend enhancements when recurring pain points are identified.
- Ensure data privacy and compliance: Follow all Oracle and customer organization data handling and privacy requirements.
- Promote SaaS best practices (e.g., configure > extend > customize) and minimize system customizations.
- Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua).
- Redwood migration.
- Excellent communication and project management skills, including stakeholder and team facilitation.
- Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.
Oracle provides enterprise software and cloud services, including database management, middleware, applications, and developer tools. Its core product is the Oracle Database, a relational database that stores and retrieves data using SQL; customers can run it on premises or in the Oracle Cloud, and they can use accompanying tools for data analytics, security, and integration. Oracle also offers a broad suite of applications (like ERP, HR, and health IT) and a cloud platform to build, deploy, and manage software. The company differentiates itself through a long history and large, integrated portfolio that connects database technology with applications, middleware, hardware, and cloud services, plus a track record of major acquisitions that broaden its scope. Its goal is to help organizations store, manage, and analyze data at scale, automate business processes, and run software in a unified, multi-environment cloud and on-premises setup.
Company Size
10,001+
Company Stage
IPO
Headquarters
Austin, Texas
Founded
1977
Simplify's Take
What believers are saying
- Cloud infrastructure revenue grew 84% YoY; enterprise demand independent of OpenAI.
- NAND flash capacity sold out; 70-75% price increases benefit data centre expansion.
- IHH Healthcare consolidates 190 facilities onto Oracle platform; signals strong adoption.
What critics are saying
- Cerner VA contract failures cause $33B overruns; contract termination erodes $10B revenue.
- OpenAI partnership falters on missed targets; $300B deal faces renegotiation or cancellation.
- $124.7B debt and negative free cash flow strain finances if growth slows.
What makes Oracle unique
- Oracle's $553B backlog provides unmatched revenue visibility for AI infrastructure services.
- Embedded AI agents in Fusion Cloud workflows automate enterprise processes at scale.
- Healthcare board expertise positions Oracle to capture regulated industry digital transformation.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Oracle who can refer or advise you
Benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company News
Oracle Financial Services has launched new agentic AI capabilities for corporate banking, introducing pre-built AI agents for treasury, trade finance, credit and lending operations. The platform aims to automate mission-critical processes and accelerate decision-making for financial institutions and corporate banks. Key innovations include AI agents that extract and validate data from lengthy loan contracts, pull financial metrics from statements, monitor external news sources for risk signals, and generate credit memo narratives. For trade finance, agents validate bank guarantee applications and create supply chain finance programmes from sales contracts. The enhancements are part of Oracle's next-generation banking platform, which embeds AI directly into customer engagements and business processes whilst maintaining human oversight. Oracle plans to release hundreds of additional corporate and retail banking agents within the next 12 months.
Oracle has launched AI-enabled capabilities in its Primavera Unifier platform to help project and asset management teams improve compliance and efficiency in capital projects. The new features include AI-driven workflow summarisation, enhanced data integration, and improved safety monitoring. The updates enable teams to prioritise critical activities through AI-powered business process summaries that provide structured chronologies of project progress, including participant details, timestamps and decisions. Enhanced Oracle Integration capabilities allow real-time data automation across enterprise systems with audit trails. Additional features include no-code process design tools, dashboards for performance tracking, and safety monitoring through Oracle Construction and Engineering Advisor. The platform aims to support high-compliance projects in regulated environments such as federal programmes and aerospace.
SMRT, Singapore's leading public transportation provider, is piloting an AI-enabled rail maintenance platform called JARVIS using Oracle Cloud Infrastructure Enterprise AI and Oracle Autonomous AI Database. The platform aims to improve safety and reliability for the rail network, which handles over two million passenger journeys daily. Developed by STRIDES Technologies, SMRT's engineering arm, JARVIS unifies data from multiple standalone systems and applies AI for predictive maintenance and faster fault resolution. The platform uses machine learning through a generative AI chatbot interface, enabling maintenance teams to access real-time analytics and engineering insights via natural language. Built on Oracle Autonomous AI Database, JARVIS consolidates maintenance and condition monitoring data, including train performance, sensor readings and asset lifecycle information. The Oracle AI Customer Excellence Center supported the platform's development and validation.
Software stocks rallied on hopes for a US-China trade deal, with Oracle and Adobe leading gains. However, the sector remains under pressure this year amid fears that AI tools from OpenAI and Anthropic could enable customers to build software faster and potentially displace vendors. The iShares Expanded Tech-Software Sector ETF is down over 23% year-to-date, with average sales multiples falling from 9x to 6x. A record $25 billion in software-sector leveraged loans now trade at distressed levels, raising concerns about private credit markets where the sector is a major borrower. Some firms are monetising AI successfully — ServiceNow's Now Assist product reached $600 million in annual contract value in Q4 2025. Yet deteriorating valuations could trigger a credit crisis through "shadow defaults" and forced fund withdrawals, with potential spillover to banks increasingly exposed to private credit.
Oracle has agreed to purchase up to 2.8 gigawatts of fuel-cell power from Bloom Energy to supply data centres for artificial intelligence work. An initial 1.2 gigawatts of capacity has been contracted and will be deployed this year and in 2027 at Oracle projects in the US. A gigawatt provides enough electricity to supply approximately 750,000 US households simultaneously. The deal represents a significant commitment to powering AI infrastructure through fuel-cell technology as demand for data centre capacity continues to grow.