Dealer Support Trainer Responsibilities

• Delivers training programs and content for multiple learning environments, including classroom, web, facilitator-led, self-paced, On the Job Training (OJT), and blended; uses various adult learning methods, techniques, and delivery modes to maximize learner outcomes
• Administers, leads, and trains new hire classes with up to 15 participants
• Facilitates effectively and objectively, ensures all participants learn and/or bring the learning event through to successful conclusion
• Participates in train-the-trainer environments with our consultants to adapt our new and existing training programs
• Works with new hires in the call center during nesting week of training to answer questions and provide support
• Develops agendas for training sessions
• Delivers engaging training courses, content, lessons, curriculum, and activities for new and changing processes, procedures, and products for a variety of roles with a variety of learning styles
• Measures and improves learning outcomes of training programs; develops assessments and testing processes for use during training delivery
• Is a subject matter expert on products, policies, and processes for assigned lines of business
• Works with dealer development, installations, and account managers to deliver ongoing training programs, courses, and communications
• Collaborates with internal stakeholders and clients in the ongoing development of training programs to consistently improve our quality and customer/dealer satisfaction

Minimum Requirements

• 0-2+ years’ training delivery experience
• 2-4+ years’ working in an energy market

Preferred Qualifications

• Bachelor’s Degree in an applicable field
• Salesforce experience

Additional Knowledge, Skills and Abilities

• Demonstrated understanding and application of adult learning theory and multiple delivery methods
• Deep working knowledge of ADDIE, Observe/Apply/Practice, or other instructional design methodologies
• Strong Microsoft Office skills, especially in PowerPoint and Word
• Exceptional organizational skills, written and verbal communication skills
• Ability to work under pressure and adhere to strict time deadlines

Working Conditions

• Open-office environment

Location

• Houston, TX

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
• Competitive compensation & annual bonus
• Paid time off, including 11 holidays and Paid Parental Leave
• Cell phone allowance for many roles
• Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
• Complimentary garage parking in Houston