Technical Architect Director

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services is looking for a Technical Architecture Director. As a Technical Architecture Director, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails -

• Serve as a trusted advisor to the client

• Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

• Lead Technical Architecture and Governance for an enterprise-level customer engagement 

Minimum Requirements:

• Active TS/SCI clearance with Poly

• 15+ years enterprise architecture or consulting experience

• Strong application design skills combined with strong data, integration, and security architecture skills

• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

• A great listener with the ability to communicate with people in diverse roles

• Proven ability to analyze, design, and optimize business processes via technology and integration

• Resourceful and innovative thinker who can work through and solve problems

• 2-4 years of leading and managing people

Required Qualities:

• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability

• TEAM PLAYER: Proficient at collaboration and working with members of a team

• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements:

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered

• Ability to convey and convince customers of best practices at various levels within a large organization

• Application design and development background

• Have CTA certification or are in the process of getting the CTA

• Experience managing large full life-cycle Salesforce Implementations

• Executive Presence - being able to influence outcomes

• Strong understanding of SDLC methodologies (Agile, SCRUM...)

Preferred Qualities:

• LEADERSHIP: Self-aware; proficient at building strong relationships

• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.For Washington D.C based roles, the base salary hiring range for this position is $211,500 to $306,600.