Account Manager Job ID 2024
Posted on 3/23/2024
Internet Brands

1,001-5,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
Legal
Consumer Software

Company Stage

N/A

Total Funding

$303.7M

Founded

1998

Headquarters

El Segundo, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Locations
El Segundo, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • Excellent written and oral communication skills.
  • Ability to prioritize and multi-task based on established deadlines, client needs, and business interests.
  • Detail oriented and able to execute responsibilities at a high level with minimal supervision.
  • Comfortable with selling add-on / upgrade services to existing accounts (physician offices, businesses).
  • Ability to problem solve on behalf of accounts.
  • Ability to gain technical competence in utilizing back-end account management portals and systems.
  • Microsoft Suite competence (Word and Excel mandatory).
  • Bachelor’s degree preferred.
Responsibilities
  • Manage client relationships and deliver outstanding customer experience.
  • Support prospective and current clients with provisioning, updating, and maintaining their accounts and services.
  • Provide day-to-day customer service such as answering in-bound calls.
  • Help clients understand and maximize the value of their services.
  • Proactively identifying areas for improvements and optimization.
  • Manage retention efforts for assigned clients with regularly scheduled check-ins.
  • Actively recognize and initiate up-sell opportunities.
  • Track and monitor customer payments, following up in delinquency situations.
  • Achieve KPI targets such as client retention rate, up-sell revenue, CRM task completion % and task age.