- East Suffolk Council - Based in any office: Melton, Woodbridge IP12 1RT, Lowestoft NR33 0EQ, Thetford IP24 1BT
- Starting salary £25,989 per annum
- Full time, Multiple vacancies
- Permanent
About the role
We’re looking for a number of motivated and detail-oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high-performing, customer-focused service that plays a vital role in supporting our communities.
We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals. If you’re passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we’d love to hear from you.
What you'll need
We’re looking for someone who brings energy, initiative, and a commitment to fairness and service. You don’t need to meet every requirement to apply—we value potential and a willingness to learn. Key strengths include:
- Team player and can work on own initiative
- Great communication skills – written and verbal
- Monitor client accounts to check payments received
- Excellent customer service skills
- Accurately update computer systems & records
- Keep up in a fast-paced partnership environment
- Liaise with other departments, Citizens Advice and Department for Work and Pensions
- Ability to work from home where necessary
- Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place
- And above all enthusiasm!
We encourage you to review the full job description and person specification for more details.
Why join us?
We offer a supportive and flexible working environment with a range of benefits, including:
- Local Government Pension Scheme
- Flexible working options to support work-life balance
- Agile working – a blend of office and home-based work
- Access to a unique employee benefits package
- Full training and ongoing support
- Health and wellbeing initiatives
- A culture that values continuous learning and development
- Career progression opportunities
During this current recruitment period, ARP (Anglia Revenues Partnership) have a flexible approach to recruitment including telephone and video interviewing, online induction and blended training and therefore candidates need to be able to work in the office and from home. Personal data from the application process will be shared with ARP and host/employing authority.
ARP deliver Revenues and Benefits Services across 5 partner local authorities, Breckland, East Cambridgeshire, East Suffolk, Fenland, and West Suffolk.
Recruitment services are hosted by East Suffolk Council. However, upon appointment you will be employed by either East Suffolk Council or West Suffolk Council .
For more information
If you would like to have an informal conversation about the role, please contact Annabel Hill, Operations Manager Billing & Benefits on 01842 756406 or [email protected]
Visit our website www.angliarevenues.gov.uk
Closing date: 5pm, 20 October 2025
Interview dates: w/c 03 November 2025
How to apply
Step 1 - Read the advert, Job Description (PDF), Person Specification (PDF)andARP Values (pdf)
Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Compete the online application and upload your statement. Please note, CV's are not accepted.
For more information, check out the How to Apply section of our Career Site (suffolkjobsdirect.org)
Customer Experience & Support (1)