Loan Servicing Manager

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

This Loan Servicing Manager will be responsible for overseeing the Investor Reporting team and will be responsible for the direct leadership and colleagues within these areas on daily work, manage to the Consumer Financial Protection Bureau (CFPB), OCC, Investor and other regulatory guidelines, and communicate with Director of Loan Servicing on performance and risks within the area.

This person will,

• Read, interpret, and obtain clarifications from legal, compliance, and other applicable areas to enforce compliance policies and all regulations applicable to loan servicing.

• Exercise the authority of a manager, in conjunction with direct report supervisors or team leads, concerning staffing, productivity tracking, service level standards, recognition and performance management.

• Ensure that controls and procedures are adhered to and kept current regarding audit, SOP and security regulations.

• Research, analyze, recommend and resolve complex work problems within the functional area.

• Keep informed of new developments or ideas, which would affect the operating unit by reading SOP and intranet updates or other publications. Attend outside meetings as necessary.

• Contact with vendors, appraisers, investors, internal and external customers, and others as necessary to carry out the responsibilities of the Loan Servicing Department.

• Review recommendations from staff concerning new methods and procedures to make daily operations within the department more efficient.

Requirements
Education

• Bachelor’s Degree or equivalent combination of education and experience Required

Experience

• 4-7 years Banking operations and have held a lead position, or supervisory experience. Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.