Full-Time

Senior Customer Solutions Engineer

Updated on 3/13/2025

Cloudflare

Cloudflare

5,001-10,000 employees

Provides CDN, security, and serverless solutions

No salary listed

Senior, Expert

No H1B Sponsorship

London, UK

Hybrid role requiring some in-office presence.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Bash
Python
JavaScript
Requirements
  • 7-9 years of prior post-sales customer relationship management
  • Deep understanding of how the internet works and the desire to expand that knowledge. For example: Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP; Reverse and forward proxies and the applications of both; Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust; Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3; Enjoying the adventure of troubleshooting and solving technical problems; Understanding why Cloudflare plays an increasingly important role on today’s internet
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
  • Ability to manage a project, work to deadlines, and prioritize between competing demands
  • Fluent in English and one other European language.
Responsibilities
  • Serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers
  • Work closely with CSMs supporting the regional book of business
  • Deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
  • Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
  • Provide customers with clear proactive technical guidance and expertise across all our products
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Proactively identify opportunities for expansion for existing customers
  • Promote retention by capturing and communicating gaps in product or features
  • Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
  • The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.
Desired Qualifications
  • Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to make the internet faster and safer for all users.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's stock surged 41%, reflecting strong market confidence and potential for innovation.
  • Recognition as a Fortune Future 50 company highlights potential for sustained growth.
  • Turnstile CAPTCHA service gains traction as a preferred alternative to Google's reCAPTCHA.

What critics are saying

  • Increased competition from Google's reCAPTCHA may impact Turnstile service adoption.
  • Partnership with CESUR Mining exposes Cloudflare to volatile cryptocurrency market risks.
  • Strategic shifts from Michelle Zatlyn's appointment may affect current business model.

What makes Cloudflare unique

  • Cloudflare offers a freemium model, attracting a large user base with free services.
  • Their serverless computing solutions simplify development and reduce costs for developers.
  • Cloudflare Workers allows developers to build and deploy applications on their network.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
MPost
Mar 5th, 2025
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CESUR Mining has partnered with McAfee(R) and Cloudflare(R) to protect user assets with military-grade encryption, two-factor authentication (2FA), and real-time fraud detection.

Simply Wall St
Feb 28th, 2025
Cloudflare (NYSE:NET) Surges 41% As Sales Rise 27% Year-Over-Year

Cloudflare (NYSE:NET) recently announced that Michelle Zatlyn, a significant contributor to the company's growth, was appointed Co-Chairman of the Board alongside CEO Matthew Prince.

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Feb 23rd, 2025
Sites using reCAPTCHA must migrate to Google Cloud; Cloudflare Turnstile may be a better alternative

Cloudflare's CAPTCHA service seamlessly integrates with popular WordPress plugins for web forms, such as Gravity Forms, which Coywolf uses for its sites.

MarketBeat
Feb 16th, 2025
Aljian Capital Management LLC Makes New Investment in Cloudflare, Inc. (NYSE:NET)

Aljian Capital Management LLC makes new Investment in Cloudflare, Inc. (NYSE:NET).

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With advanced security features and performance optimization, Sider integrates seamlessly with Cloudflare.