Full-Time

Senior Customer Solutions Engineer

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

5,001-10,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Senior

No H1B Sponsorship

London, UK

This is a hybrid position, requiring some in-office work.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Bash
Python
JavaScript

You match the following Cloudflare's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 7-9 years of prior post-sales customer relationship management
  • Deep understanding of how the internet works and the desire to expand that knowledge. For example: Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP; Reverse and forward proxies and the applications of both; Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust; Performance aspects of an internet property, such as Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3; Enjoying the adventure of troubleshooting and solving technical problems; Understanding why Cloudflare plays an increasingly important role on today’s internet
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
  • Ability to manage a project, work to deadlines, and prioritize between competing demands
  • Fluent in English and one other European language.
Responsibilities
  • You will be part of a regional team and will work closely with CSMs supporting the regional book of business
  • From a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
  • Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics
  • Provide customers with clear proactive technical guidance and expertise across all our products
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Proactively identify opportunities for expansion for existing customers
  • Promote retention by capturing and communicating gaps in product or features
  • Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
  • The role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.
Desired Qualifications
  • Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Operating on a freemium model, Cloudflare attracts users with free basic services while charging for premium features and enterprise solutions. Their goal is to be a leader in internet infrastructure, serving a wide range of clients from individual developers to large enterprises.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for edge computing aligns with Cloudflare's CDN and edge services.
  • Increased investment in cybersecurity boosts demand for Cloudflare's security services.
  • Expansion of 5G networks enhances Cloudflare's CDN and edge service capabilities.

What critics are saying

  • Emerging CDN providers offering lower-cost services could erode Cloudflare's market share.
  • Rapid evolution of cyber threats may outpace Cloudflare's current security measures.
  • Regulatory scrutiny in key markets could impose additional compliance costs on Cloudflare.

What makes Cloudflare unique

  • Cloudflare offers a freemium model, attracting a large user base with free services.
  • Their serverless computing solutions simplify development and reduce costs for developers.
  • Cloudflare Workers allows developers to deploy applications directly on their network.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

0%
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