You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This role requires Canadian Enhanced Reliability Security clearance [a minimum of 5 years of consecutive residency in Canada].

Role Summary:

Applications Operations and Services (AOS) Pega Support Team is looking for a seasoned System Administrator to support our Pega Platform.  The successful incumbent will have strong technical and problem-solving skills, will be able to work independently, be accountable for results. As a member of the team supporting Pega, responsibilities will include incident response, infrastructure support (cloud and on-prem), stability, and performance management, as well as technical analysis, application development and maintenance.

Main Accountabilities:

The successful candidate will provide support to production and non-production environments, deliver new functionality and modifying existing configurations to deliver a best-in-class user experience. They will monitor and communicate performance/system availability to ensure quality of services are delivered.

Some of the specific responsibilities are:

• Provide ongoing support of Pega applications, including responding to production and non-production incidents, complete service requests, provide problem analysis and resolution, escalation and reporting as necessary.
• Identify opportunities and participate in application stability, upgrade, and business continuity initiatives.
• Mentor and share your experience and expertise with colleagues.
• Assess application performance and along with client feedback, then provide recommendations on configuration and design changes to achieve positive results.
• Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment.
• Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation.

Competencies:

• Exceptional problem-solving skills. This role requires the individual to quickly analyze issues and determine solutions.
• Certification and/or working experience with Pega Platform version 8 and higher. Strong preference will be given to candidates with a CSSA or LSA designation.
• 5+ years of demonstrated application and production support experience.
• Ability to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment.
• Strong working background with client-server environments
• Experience with relational databases (SQL Server, Oracle) or similar database technologies
• Experience with technologies such as Red Hat Enterprise Linux 7, Java, Kubernetes, and OpenShift.
• Experience using analytical tools such as Splunk, Pega Diagnostic Cloud, CloudWatch
• Excellent organizational skills with the ability to prioritize and manage tasks efficiently.
• Excellent verbal and written communications skills.
• Experience with System Development Life Cycle and Agile Methodologies.
• Candidates should have a degree in Computer Science, related technology degree/diploma, or equivalent experience.

Other Assets:

• Background with ITIL Change Management and Release Management process.
• Experience with source code management tools.
• Experience with the Filenet P8 suite of tools.

Notes/Unique Requirements:

• Flexibility with working hours, as required by operation or project demands. Occasional weekend and evening work in support of production implementations.
• Potential occasional travel between SLF offices (Waterloo/Atria/Montreal).

What’s in it for you:

• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Canada Award for Excellence for Mental Health at Work.
• Pension, stock and savings programs to help build and enhance your future financial security.
• Wellness programs that support the three pillars of your health: mental, physical, and financial.
• The opportunity to move along a variety of career paths with amazing networking potential.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

84,000/84 000 - 138,000/138 000

Job Category:

IT - Application Development

Posting End Date:

23/01/2025