Full-Time

Customer Experience Coordinator

Posted on 5/15/2024

PatientPoint

PatientPoint

501-1,000 employees

Patient engagement platform improving healthcare interactions


Entry

Tampa, FL, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • Associate degree or combination of education and experience
  • Proven experience in a customer service and/or sales related role
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical-thinking abilities
  • Familiarity with customer relationship management (CRM) systems
Responsibilities
  • Respond promptly to customer inquiries via phone, email, or chat
  • Handle and resolve customer complaints and concerns in a professional and efficient manner
  • Investigate and resolve customer issues promptly and accurately
  • Collaborate with other departments to escalate and solve complex problems
  • Ensure high levels of customer satisfaction through excellent service
  • Maintain accurate and detailed records of customer interactions
  • Collaborate with internal teams to improve overall customer experience
  • Share insights and feedback with the team to enhance service quality

PatientPoint stands out as an exceptional workplace due to its dedicated use of technology to enhance healthcare experiences, impacting around 750 million patient visits each year. Offering a patient engagement platform that spans across physician offices, hospitals, and remote care environments, the company empowers employees to contribute meaningfully to the advancement of healthcare delivery. This commitment to improving doctor-patient interactions through personalized technologies makes it a fulfilling place to work for those passionate about making a real difference in healthcare.

Company Stage

Series C

Total Funding

$140M

Headquarters

Cincinnati, Ohio

Founded

1987

Growth & Insights
Headcount

6 month growth

1%

1 year growth

11%

2 year growth

40%