Junior – Customer Solutions Engineer

About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Role Overview

As a Junior Customer Solutions Engineer, you will be assisting the successful development and execution of advanced technical solutions, supporting both pre-sales and technical initiatives oriented to provide our customers with the appropriate end product.

We are seeking a proactive and organized individual who thrives in a team-oriented environment and is passionate about delivering exceptional customer experiences. This role demands strong communication skills, a collaborative mindset, and a commitment to maintaining high standards of service. The ideal candidate will take initiative, effectively manage multiple priorities, and contribute to seamless teamwork while consistently focusing on meeting and exceeding customer needs.

Experience in wholesale data centers, colocation, interconnection, cloud, managed services, or critical environments (e.g., nuclear plants, hospitals) is preferred.

Key responsibilities

• Assist Sales and Solutions Engineering in pre-sales, particularly with hyperscale cloud customers.
• Respond to customer inquiries and coordinate documentation management
• Coordinate the technical aspects of the RFP process in collaboration with other Vantage teams.
• Identify customer needs (IT environments, including network, power, cooling, and space needs) and propose suitable technical solutions. Create proposal templates integrating Vantage’s latest schematics, diagrams, and features.
• Maintain up-to-date knowledge of development schedules across EMEA
• Support the preparation of technical proposals, architectural designs, and facility tours.
• Gain an understanding of the company’s products and services to provide accurate information to clients. Assist product feature-benefit discussions specific to Vantage data center offerings.
• Participate in cross-functional meetings to address customer feedback and improve offerings.

Skills, Knowledge and Experience

• Bachelor’s degree in Mechanical or Electrical Engineering or related field.
• Demonstrated customer service experience.
• Proven ability to work in a team.
• Strong communication skills for effective collaboration with remote and in-person teams.
• Skilled in multitasking, critical thinking, and problem-solving.
• Committed to continuous improvement and understanding of the data center industry

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don’t meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.