Night Manager

Job Description

We are seeking an experienced and dedicated Night Manager (Full -Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

Job Description

• Oversee the nightly operations of the hotel, ensuring all departments function effectively

• Manage guest relations and handle any complaints or issues that arise during the night shift

• Conduct night audits, ensuring financial transactions and reports are accurate

• Ensure the safety and security of all hotel guests and staff by conducting regular property checks

• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries

• Lead and motivate the night team, including front office and security staff

• Coordinate with other departments to ensure guests’ needs are met

• Manage emergency situations, including medical issues, fire alarms, or security concerns

• Ensure compliance with hotel policies, procedures, and regulations

Qualifications

• Previous experience in a similar role, preferably in hotel leadership 

• Strong leadership and team management skills

• Exceptional problem-solving abilities and a proactive approach to guest service

• Excellent communication and interpersonal skills

• Knowledge of hotel management systems (e.g., Opera Cloud, and basic accounting skills for night audits)

• Flexibility to work night shifts, including weekends and public holidays

• A professional and approachable manner, with the ability to stay calm under pressure

• Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage

Additional Information

Why Work With Accor? Glad You Asked!

• ALL Heartist Membership – Save on stays, food and drink at 5,500+ Accor hotels worldwide

• Friends & Family Discounts – Share the perks with the people who matter most

• Learn Your Way – Access world-class training and career development programs

• Global Career Opportunities – With over 400 hotels in the Pacific and 110 countries worldwide, where you go is up to you

• Come As You Are – We’re all about inclusion, individuality and creating a space where everyone belongs

This isn’t just a job. It’s your chance to be part of something bold, welcoming, and a little bit wild!