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Full-Time

Technical Success Manager

Posted on 10/2/2024

Snyk

Snyk

1,001-5,000 employees

Cybersecurity for open source software vulnerabilities

Cybersecurity
Enterprise Software

Mid

Washington, USA + 2 more

More locations: Oregon, USA | California, USA

Position is based on the US West Coast.

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Requirements
  • Degree/certificate in a technical field (computer science, engineering, etc.)
  • Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
  • 3+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
  • Experience working closely with highly technical customers within the Enterprise space
  • The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
  • Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
  • To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
  • To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
Responsibilities
  • Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
  • Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
  • Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
  • Mobilizing internal and external resources to remove barriers to adoption
  • Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
  • Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Snyk specializes in cybersecurity for software-driven businesses, focusing on open source security. Its platform helps developers identify and fix vulnerabilities in their code by integrating into existing workflows, offering tools like a dependency scanner for open source dependencies and container images. Snyk differentiates itself by serving a wide range of clients, from startups to large enterprises, and providing tailored enterprise features. The goal is to enable organizations to develop software quickly while ensuring high security standards.

Company Stage

Series G

Total Funding

$1.7B

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

-8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Snyk's recent $1.2 billion funding round underscores strong investor confidence and provides substantial capital for growth and innovation.
  • The acquisition of Helios and Enso Security enhances Snyk's platform with advanced runtime visibility and remediation capabilities, making it a more comprehensive security solution.
  • Snyk's leadership in developer security and its proactive approach to addressing vulnerabilities in Docker and Kubernetes position it as a key player in the cybersecurity landscape.

What critics are saying

  • The rapid pace of acquisitions, such as Helios and Enso Security, may lead to integration challenges and potential disruptions.
  • High-profile executive departures, like the recent exit of the Chief Marketing Officer, could signal internal instability and affect company morale.

What makes Snyk unique

  • Snyk's seamless integration with existing development workflows allows developers to maintain security without sacrificing speed, a critical advantage over competitors.
  • The company's focus on open source security and containerized applications addresses a niche but rapidly growing market, setting it apart from broader cybersecurity firms.
  • Snyk's subscription-based model with tiered pricing and premium features provides flexibility and scalability for clients of all sizes, from startups to large enterprises.