Full-Time

Technical Success Manager

Posted on 10/2/2024

Snyk

Snyk

1,001-5,000 employees

Cybersecurity for open source software vulnerabilities

Enterprise Software
Cybersecurity

Mid

Washington, USA + 2 more

More locations: Oregon, USA | California, USA

Position is based on the US West Coast.

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Requirements
  • Degree/certificate in a technical field (computer science, engineering, etc.)
  • Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
  • 3+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
  • Experience working closely with highly technical customers within the Enterprise space
  • The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
  • Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
  • To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
  • To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
Responsibilities
  • Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
  • Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
  • Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
  • Mobilizing internal and external resources to remove barriers to adoption
  • Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
  • Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Snyk specializes in cybersecurity for software-driven businesses, focusing on open source security. Its platform helps developers identify and fix vulnerabilities in their code by integrating into existing workflows, offering tools like a dependency scanner for open source dependencies and container images. Snyk stands out by providing enterprise features tailored for larger organizations while maintaining a developer-friendly approach. The company's goal is to enable businesses to develop quickly while ensuring their software remains secure.

Company Stage

Late Stage VC

Total Funding

$1.5B

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Snyk's ARR reached $300 million, showing strong financial growth.
  • Partnerships with AWS expand Snyk's integration capabilities and market reach.
  • The application security market is projected to grow significantly by 2030.

What critics are saying

  • Delaying IPO could lead to investor impatience and loss of confidence.
  • Acquisitions may pose integration challenges and distract from core operations.
  • Workforce reduction might impact morale and productivity, affecting innovation.

What makes Snyk unique

  • Snyk's developer-first approach integrates security seamlessly into development workflows.
  • The platform's focus on open source security addresses a critical market need.
  • Snyk's strategic acquisitions enhance its capabilities in API and AI security.

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