Airport Concierge

Job Description:

Do you enjoy working in a fast-paced, safety-obsessed aviation environment?

As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.

Ideal candidates will have at least one year of Customer Service experience.

 Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
 

Job Responsibilities:

• Greet client upon arrival at the airport with a friendly and professional demeanor.
• Escorting clients through security
• Escort clients to their gate, lounge, restaurant or amenity of their choosing.
• Assisting with luggage ensuring it loaded to the correct destination.
• Continuously monitoring flights and communicating any gate changes, delays, early arrivals or cancellations to the client.
• Assist client print boarding pass if necessary.
•  Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.
• Develop and maintain professional rapport with regulating agencies and airlines within the airport.
• Exhibit upmost confidentiality with clients and client information.
• Maintain strict adherence to escorting protocol within the airport.
• Utilize Airport Butler systems to manage service details and communicate with clients.
• Perform other duties as assigned.

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. 
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies. 
• Attend training courses as may be required by AGI.

Physical Requirements:

• Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).
• Must be able to sit or stand for long periods of time.
• Must be able to work in various weather conditions.

Knowledge, Skills & Abilities:

• Good Communication Skills – Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.
• Customer Service Skills – Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.
• Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.
• Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
• Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.

Qualifications:

• High school diploma or GED
• Be at least 18 years of age.
• Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthly
• High proficiency of computer and smartphone skills, including smartphone applications.
• Excellent verbal and communication skills.
• Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.
• Must wear company uniform as outlined and conform to all grooming standards.
• Must after training, be able to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.