Full-Time

Healthcare Client Service Manager

RxSense

RxSense

201-500 employees

Cloud-based pharmacy benefits administration and savings platform

Data & Analytics
Financial Services

$90,000 - $115,000

Mid, Senior

Princeton, NJ, USA

Required Skills
PowerPoint/Keynote/Slides
Requirements
  • Bachelor's degree in management information systems, project management, healthcare administration, or similar training and/or experience
  • 6+ years in related B2B client service role
  • 6+ years within the PBM industry
  • Excellent keyboard and navigation skills and ability to learn new computer programs
  • Proven background in software-based front-end-user support
  • Expert ability with Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer
Responsibilities
  • Serve as the primary point of contact for all operationally focused inquiries received from clients
  • Understand client’s goals and provide strategic direction based on their knowledge of RxSense’s platforms and capabilities
  • Build and maintain exceptional relationships with internal and external business partners
  • Collaborate with product, engineering, and functional teams to deliver system enhancement and features
  • Support client onboarding procedures
  • Maintain immaculate organization within email, ticketing and reporting systems, and all client-relevant documentation
  • Initiate and lead interactions with internal peers and business partners through phone, e-mail and multiple web-systems on a daily basis
  • Attend meetings as needed
  • Effectively communicate with several multi-functional personnel and leaders affiliated with RxSense and its business partners
  • Maintain and excel in on-going training efforts as required by the introduction of new products, enhancements to existing products, introductions of new work processes and process improvement efforts
  • Set work priorities without supervisor assistance and work independently as well as collaboratively on a team
  • Identify and notify responsible entities of operational problems and/or inefficiencies
  • Availability to work nights, weekends and holidays and called upon by the needs of the business
  • Support team members and participate in team activities to help build a high-performance team
  • Develop strong internal relationships and contacts within the company that are supportive of the achievement of client service requirements including attainment of performance guarantees and minimization of performance penalty expense
  • Demonstrate flexibility in areas such as job duties and schedule to aid in better serving our client’s business and operational goals

RxSense is a healthcare technology company that stands out for its sophisticated cloud-based enterprise solutions, providing efficient and transparent pharmacy benefits administration, claims processing, and advanced analytics. The company's unique competitive advantage lies in its proprietary platform, RxIQ, which centralizes data and functions traditionally distributed across multiple vendors, offering clients unparalleled control over their pharmacy benefits strategy. With direct contracts with the nation's largest pharmacies, RxSense also ensures consistent low prices for consumers, demonstrating its industry leadership in improving healthcare transparency and access to affordable medications.

Company Stage

Private

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

6%

1 year growth

15%

2 year growth

38%