Full-Time
Resident Services Manager
The Scion Group
501-1,000 employees
Student housing owner, operator, advisor
No salary listed
No H1B Sponsorship
Moscow, ID, USA
In Person
On-site at The Grove at Moscow; occasional evenings/weekends may be required.
 Real Estate (1) |
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- 2+ years of experience in property management, leasing, or resident services
- Strong interpersonal, conflict resolution, and customer service skills
- Ability to handle crisis situations and manage sensitive conversations
- Familiarity with Entrata or similar property management software
- Highly organized with the ability to manage multiple priorities
- Proficiency in Microsoft Office and social media platforms
- Entrata (Property Management System)
- Microsoft Office
- Social Media Platforms
- Lead reputation management initiatives across review platforms and internal feedback channels.
- Mediate and resolve resident complaints with empathy and professionalism.
- Manage delinquency notices and financial backing follow-up support.
- Coordinate mutual terminations in accordance with company and legal standards.
- Lead crisis management efforts, collaborating with leadership and emergency services.
- Oversee resident insurance compliance and follow-up efforts.
- Organize and execute resident events to build community engagement and support retention.
- The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager, such as during PTO or vacancies.
- Oversee leasing workflows and generate lease documents in Entrata.
- Provide backup support for lead follow-up, sales calls, and lease execution.
- Manage immediate move-ins, inspections, and unit transfers.
- Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews.
- Review and countersign housing agreements under the approval and direction of the General Manager, ensuring compliance with company policies and contractual standards.
- Support the General Manager in managing Entrata dashboards and performance metrics.
- Partner with accounting and operations on delinquency, financial aid, and related processes.
- Ensure timely processing of lease paperwork, renewals, and notices to vacate.
- Collaborate on local marketing campaigns and leasing promotions.
- Lead or co-manage social media efforts to promote events, resident engagement, and leasing updates.
- Assist with seasonal or emergency-specific responsibilities, such as vacant position coverage, legal correspondence, Fair Housing matters, crisis management, and capital project planning or support.
- Display flexibility, sound judgment, and cross-department collaboration in evolving situations.
The Scion Group owns, operates, and advises on student housing across North America, using a portfolio of four brands to offer options from budget to upscale and to tailor living experiences. Its properties generate rental income, while it also provides advisory services to universities and property owners to improve student housing offerings. The company combines property management with strategic consulting and a multi-brand approach to meet diverse campus needs with local relevance at scale. Its goal is to improve the student living experience across campuses by delivering high-quality, varied housing options and expert guidance.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
1999
Get referred to The Scion Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- July 30, 2026 refinancing locked $555.6 million of floating-rate, interest-only debt across 14 properties.
- May 2026 Ares JV bought 7,578 beds for $910 million near Auburn, Florida, and Notre Dame.
- Scion's June 2026 Student Quarters acquisition adds 21 markets and deepens control over university housing demand.
What critics are saying
- Student housing rent growth slowed to 0.4% in early 2026, squeezing margins across portfolios.
- Scion's Student Quarters deal has 77% overlap, so integration mistakes hit 13,000 beds immediately.
- Four Fannie Mae credit facilities and balance-sheet funding concentrate refinancing risk if capital markets tighten in 2027.
What makes The Scion Group unique
- Scion controls 190 communities and nearly 118,000 beds across 94 university markets by June 2026.
- Its vertically integrated model combines ownership, operations, and advisory services across student housing assets.
- Scion repeatedly uses scale to buy portfolios like Harrison Street's 7,578-bed sale and Student Quarters.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Maternity Leave
Parental Leave
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 8%Scion Group secures $556M student housing refi. A major advisory firm arranged the note. The Scion Group has secured $555.6 million in financing for a 14-property student housing portfolio totaling 4,295 units and 10,454 beds across nine states. Walker & Dunlop arranged the transaction on behalf of Scion. The assets are located in Arizona, Alabama, California, Colorado, Florida, Georgia, Louisiana, North Carolina and Texas. The company secured a floating-rate, interest-only loan through an existing Fannie Mae credit facility. One property included in the portfolio was Lark Central Florida in Orlando, Fla., according to Yardi Matrix. The, 416-unit, 995-bed community serves students attending the University of Central Florida. The Scion Group owns the property along with CPP Investment Board and GIC, Yardi Matrix shows. For the fall 2026 semester, the community is 88.9 percent preleased. This transaction continues a longstanding relationship between Walker & Dunlop and The Scion Group. The financing closed within one of Scion's four Fannie Mae credit facilities, all of which were originated by Walker & Dunlop. In 2024, the firm arranged another $380 million Fannie Mae credit facility refinancing for another 11-property student housing portfolio. For this most recent deal and the 2024 transaction, Walker & Dunlop's Capital Markets Real Estate Finance team of Colin Coleman, Brendan Coleman and Will Baker arranged the financing. Scion's recent expansion activity. Scion is one of the largest owners and operators of student housing communities across the globe with 190 communities and 118,000 beds under management. This past May, the company formed a joint venture with an Ares Real Estate fund to acquire a 12-property portfolio with 7,578 beds. The partnership purchased the assets from Harrison Street Asset Management for $910 million in the largest student housing transaction of the year. Communities are located across 10 states. Also in June, Scion announced that it was acquiring Student Quarters' operating platform in a transaction valued at $1.5 billion. The acquisition will add 29 assets totaling nearly 13,000 beds at 21 campuses. The deal will close later this quarter.
The Scion Group has agreed to acquire Atlanta-based Student Quarters in a deal valuing its properties at roughly $1.5 billion. The transaction will add 13,000 beds across 21 markets to Scion's portfolio. This marks Scion's second major expansion in two months. Following the acquisition, the company will own 190 properties with nearly 118,000 beds total, cementing its position as the largest owner of student housing in the United States. The deal continues an aggressive growth strategy for Scion in the student housing sector.
Scion Group and Ares acquire Harrison Street's $910M student housing portfolio. * Scion Group and Ares Management formed a joint venture to acquire a 12-property student housing portfolio for $910 million, totaling 7,578 beds at $120,000 per bed, marking a significant investment in the sector. * The portfolio, sold by Harrison Street Asset Management, includes assets near major universities such as Auburn, Arizona State, Ohio State, and Washington State, highlighting strategic locations across key college markets. * Despite steady demand driven by a 1.8 percent rise in college enrollment and strong pre-leasing, rent growth slowed to 0.4 percent year-over-year in early 2026, down from 3.5 percent the previous year, indicating a cooling rental market. Original article: - Advertisement -
Scion, Ares launch student housing JV with $910m Harrison Street portfolio buy. L-R: Ben Mohns, Harrison Street's global head of asset management for real estate, and Andrew Holm, head of U.S. diversified equity for Ares Real Estate Harrison Street Asset Management has sold a 12-property U.S. student housing portfolio for $910 million to a newly formed joint venture between The Scion Group and an Ares Real Estate fund, in what the parties described as the largest student housing portfolio sale completed in 2026. The transaction marks the first investment between Scion and Ares, with Scion serving as operating partner. The two firms said the venture will target off-campus student housing in U.S. markets with strong enrollment fundamentals and limited new supply. The portfolio comprises 7,578 beds across 10 states and 12 universities, including Arizona State University, Auburn University, the University of Florida, the University of Notre Dame, The Ohio State University, and James Madison University. Harrison Street had assembled the assets over the past decade through five fund vehicles. * Grove at Auburn University Harrison Street, which manages $109 billion across infrastructure, real estate, and credit strategies, has invested more than $24 billion in 431 student housing properties totaling over 237,000 beds in North America and Europe since inception. The firm has sold 252 student housing properties for approximately $11 billion over the same period. "This portfolio reflects the culmination of years of disciplined acquisition and development activity, operational enhancement and optimization by our team, and local market expertise across some of the strongest university-driven housing markets in the country," said Ben Mohns, Harrison Street's global head of asset management for real estate. Harrison Street and Scion have closed multiple large transactions together since 2017, including a nearly $900 million student housing portfolio sale in November 2024. Robert Bronstein, CEO of The Scion Group, said the transaction marks two milestones for the firm: the start of a partnership with Ares and the expansion of Scion's owned portfolio to more than 105,000 beds, which he said makes Scion the world's largest owner of student housing. Scion has deployed approximately $10.2 billion of capital since 2016, with $3.4 billion of that in the past 24 months. Ares Real Estate managed approximately $117 billion in assets as of March 31, with more than 700 professionals across 38 offices in the Americas, Europe, and Asia-Pacific. "By combining our scaled real estate platform with Scion's strong capabilities, we believe we are well positioned to unlock value across this portfolio and capitalize on the continued institutionalization of the student housing sector," said Andrew Holm, head of U.S. diversified equity for Ares Real Estate, who noted that the deal underscores the continued institutionalization of the student housing sector. The deal lands a week after Core Spaces closed its latest flagship fund, CSF IV, with about $1.64 billion in commitments from global investors for a strategy targeting student housing in major U.S. university markets. Pension systems including the Kern County Employees' Retirement Association, Illinois Municipal Retirement Fund, and San Antonio Fire & Police Pension Fund have allocated to Kayne Anderson Real Estate Partners VII and other funds targeting student housing. Advisors. Walker & Dunlop advised on the financing of the transaction, which was led by BMO.
ACC names Chelsea Bennett vice president, public-private partnerships and business development. March 29, 2026 Austin, Texas - American Campus Communities (ACC) has named Chelsea Bennett to the role of vice president of public-private partnerships and business development. She joins the Austin, Texas-based firm with nearly 15 years of experience in higher education. Bennett previously served as vice president of advisory services with The Scion Group.