Full-Time

Customer Success Manager

Saviynt

Saviynt

501-1,000 employees

Cloud-based identity governance and security solutions provider.


Junior, Mid, Senior

Remote in USA

Required Skills
Sales
Management
Requirements
  • Knowledge and experience in Identity and Access Management (IAM)
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models
  • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries
  • Tenacious desire to see customers succeed and thrive
  • Previous experience within a customer success role within a SaaS organization
  • Experience in process improvement, decision-making, planning, analysis, and service excellence
  • Available to travel up to 70%
Responsibilities
  • Serve as the primary point of contact for customers after implementation
  • Manage the subscription renewal pipeline and maintain cognizance of customer health
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
  • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities
  • Coordinate and conduct meetings between customers and Saviynt cross-functional teams
  • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams
  • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships
  • Plan education for customers on new features and releases
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Saviynt stands out as a leading enterprise in the identity governance and cloud security sector, offering comprehensive solutions that address complex security and compliance challenges. Their competitive edge lies in their ability to integrate identity governance, granular application access, cloud security, and privileged access, ensuring a secure business ecosystem. The company also prioritizes a frictionless user experience, demonstrating a commitment to both technical excellence and customer satisfaction.

Company Stage

Series A

Total Funding

$375M

Headquarters

El Segundo, California

Founded

2010

Growth & Insights
Headcount

6 month growth

4%

1 year growth

2%

2 year growth

-4%