Broker Director

Broker Director Job Description

Reporting to the Broker & Market Leader, the Broker Director is primarily responsible for directly managing the relationships with brokers a select set of five or less retail brokers. The Broker Director will be a key part of a national team assigned to each of their focus brokers and collaborate closely with their counterparts across AIG and at the broker to drive engagement and insights that yield outpaced growth.

How you will create an impact

Tasked with driving the financial results and managing assigned retail brokers within a market, the Broker Director will create clear goals that are defined and designed to:

• Promote profitable growth and/or retention and expand desired mix of business.

• Ensure AIG is deriving insights, value and results out of consulting or data services purchased from retail brokers.

• Support AIG’s efforts to execute goals locally consistent with national commitments to/from retail brokers.

• Leverage AIG platforms such as 360, Salesforce and others to apply KPIs / measure success.

• Develop and facilitate relationships with internal and external stakeholders.

• Work closely with both Distribution (other Broker Directors, Client Directors, Broker & Market leadership, Wholesale & Alternative distribution) and Business Unit leaders to establish a comprehensive grasp of the portfolio, opportunities and target accounts with assigned brokers.

• Coordinate with colleagues on the AIG International team to ensure alignment and coordination around management of applicable global business plans.

• Own the broker performance scorecard, contribute to monthly and quarterly measurement reviews and articulate the health of broker relationships using data, to the NA Leadership Team.

• Travel regularly to broker offices within their market (cadence and format to be determined with Broker & Market Leader and Executive based on the health of the broker relationship).

  • Regular meetings with broker partners and appropriate level of Distribution leadership team to review results and adjust strategies/target where needed.

• Collaborate and develop execution strategies of growth products with AIG Product teams.

• Develop execution strategies with the Broker & Market Executive (or Leader) and Product leadership with KPIs to support them.

• Ensure absolute alignment with broker agreements and strategy.

• Drive growth culture with assigned brokers on areas of growth and retention by Product.

• Working with Distribution Analytics to:

  • develop market and product level target account initiatives and relationship expansion.

  • drive pipelining initiatives at the local level for assigned brokers.

  • ensure monthly results and KPI reporting are distributed to the appropriate constituents (Broker & Market Executive and Leader) and Product Leaders; use that data to drive opportunities for alignment and profitable growth/retention strategies.

• Broker Director will oversee and manage a total GPW of ~$200M across the assigned brokers.

What you will need to succeed

• Strong sales background, negotiation skills and presentation skills required.

• A passion for innovating and leading change.

• Must possess strong business acumen, process, project management and data orientation, and be able to professionally and tactfully manage sensitive and confidential information.

• Must possess relevant technical grounding and ability to understand and articulate product strategies and differentiators.

• 10 years’ experience in broker and/or carrier relationship management, underwriting or commercial insurance broking is strongly preferred.

• Demonstrate adaptability, actively leaning into AIG’s learn-it-all culture.  

• Strong written and verbal communication skills are required to communicate directly with senior leadership within AIG and the dedicated broker relationships.

Mobility

• Travel to U.S. locations (~20-30%)

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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