Job Posting Title

Technical Analyst

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

CIO

Job Posting End Date (Continuous if Blank)

November 30, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Salary is up to $85,000.00 based on education and experience.

Job Description

As a Technical Analyst with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Support the Information Services Division.
• Position is on-site in Oklahoma City, OK.
• Salary is up to $85,000.00 based on education and experience.

Position Summary

We are looking for a Technical Analyst to assist our Developers and Product Team with AWS products and API development. This position will provide support to Service Oklahoma.

Key Responsibilities

• Fulfill requests while providing quality, timely and courteous customer support
• Research, recommend and implement enhancements to the current monitoring system(s)
• Define and implement standards of reporting and alerting for IS infrastructure
• Create, update and maintain documentation related to monitoring processes, updates/changes and daily operations
• Route customer support requests to appropriate team personnel
• Create and develop tools and methods to improve ITOCC efficiency and effectiveness
• Tune monitoring systems to provide proactive notifications of issues, before they impact end-user experiences
• Work with the Service Desk and other Infrastructure groups to provide timely resolution to incidents in a collaborative manner
• Communicate effectively with all levels of the organization
• Participate in daily status and change management meetings
• Provide after-hours support as necessary
• Assist the development team in minor and major bug fixes
• Attending and contributing to daily stand-ups
• Learning the codebase and continuously improving your coding skills.
• Monitoring the technical performance of internal systems.
• Responding to requests from the development team.
• Mentoring Junior Systems Analysts
• Collecting, Managing, and Massaging Data
• Working directly with the Lead Developer/Development Manager on status updates
• Writing and conducting automated development tests.
• Participating in demos of work and providing feedback to your team

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required.

Minimum Qualifications

Requirements include an Associate’s degree in Computer Science, Information Technology, or a related field and at least 2 years of experience in Information Technology.

Preference will be given to candidates who possess

• Good working knowledge of HTML, JavaScript, and CSS.
• Higher-level knowledge of SQL and either C#, C++, PHP, Java, or Javascript
• Willingness to tackle retrieval of data into a standardized format using multiple languages
• Knowledge of databases and operating systems
• Good working knowledge of email systems and Microsoft Office software including Excel
• Ability to follow instructions and work in a team environment
• Detail-oriented

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.