We are seeking a highly talented and skilled engineer to join our team as an End User Services Engineer. The team is responsible for the monitoring/supporting of our windows infrastructure, Citrix VDI platform, SaaS platforms, and desktop applications as well as resolving direct technical issues across a global platform of end-users including investment professionals, middle & back office employees, and technologists. This role is hands-on and would allow the opportunity to work on both front-end support as well as back-end engineering while focused on continuously improving user experience. We expect innovative ideas and solutions regarding user experience to be the digital enabler for the business.
What you’ll do
The End User Services Engineer will serve as the main technical point for our second headquarters in Miami (HQ2). You will be tasked with not only providing technical support to users, but also helping with various global projects and rollouts such as Microsoft software packaging deployments or physical office expansions to provide a consistent user experience. You will be part of a global dynamic workforce that will require extending support to all Schonfeld locations in a collaborative manner. An ideal candidate will showcase both project management and technical skills to contribute in opening, onboarding, and supporting a new office location.
What you’ll bring
What you need:
- Expertise with Windows 10
- Experience with Microsoft Office 365 and Windows Administration
- Experience with scripting (PowerShell) and Group Policy Management
- Exposure to Citrix XenDesktop/XenApp and Microsoft Azure VDI
- Exposure to Intune and JAMF Device Management
- Experience with managing and supporting Audio/Video conferencing equipment, rooms, and events
- Collaborate effectively with the infrastructure engineering teams and the business
- Excellent verbal and written communication skills
- Experience with office facilities and data communication rooms
- Participation in a rotational after hours/weekend/on-call end user support model
- Strong ownership experience with a track record of delivering results
- Bachelor’s degree
We’d love if you had:
- Trading floor support experience
- Willingness to travel at the company’s expense
- Experience with Active Directory
- VMware knowledge or experience
- Experience with Windows Server 2019
- Networking knowledge or experience
- Experience with Mac OS support
The firm’s ethos is embedded in our people. ‘Talent is our strategy’ is our mantra and drives how we approach all initiatives at the firm. We believe our success is because of our people, so putting our talent above all else is our top priority.
Schonfeld strives to create an environment where our people can thrive. We foster a teamwork-oriented, collaborative environment where ideas at any level are encouraged and shared. The development and advancement of our talent is honed through interactions with each other, learning & educational offerings, and through opportunities to make impactful contributions. In our agile environment, engineers are expected to self-organize and collaborate on the best way to solve problems, and they are collectively responsible for the entire team’s delivery. Engineering teams are small and cross-functional, and value learning and knowledge sharing.
At Schonfeld, we strive to cultivate a sense of belonging throughout all of our employees with Diversity, Equity and Inclusion at the forefront of this mission. As a firm we are committed to creating a hiring process which is not only fair, but also welcoming and supportive. On a daily basis, our employees welcome diversity across identity, thought, people and views which serves as the foundation of our culture and success. You can learn more about our DEI initiatives here - Belonging @ Schonfeld.
Who we are
Schonfeld Strategic Advisors is a multi-manager platform that invests its capital with Internal and Partner portfolio managers, primarily on an exclusive or semi-exclusive basis, across four trading strategies; quantitative, fundamental equity, tactical trading and discretionary macro & fixed income. We have created a unique structure to provide global portfolio managers with autonomy, flexibility and support to best enable them to maximize the value of their businesses.
Over the last 30 years, Schonfeld has successfully capitalized on inefficiencies and opportunities within themarkets. We have developed and invested heavily in proprietary technology, infrastructure and risk analytics and continue to capitalize on new opportunities. In 2021 we launched our newest strategy, discretionary macro & fixed income as part of the continual growth of Schonfeld’s investible universe. Our portfolio exposure has expanded across the Americas, Europe and Asia as well as multiple asset classes and products.