IT SAM and Configuration Analyst

IT SAM and Configuration Analyst

The IT SAM and Configuration Analyst is responsible for maintaining accurate records of IT asset tools and configuration items (CIs) throughout their lifecycle. This role ensures data integrity within the Configuration Management Database (CMDB), supports SAM processes, and contributes to effective IT service delivery and compliance.

What you’ll do:

      Configuration Management

• You’ll maintain and update the CMDB with accurate CI data and relationships.
• You’ll perform regular audits and reconciliation of configuration data.
• You’ll ensure compliance with configuration management policies and standards.
• You’ll drive adoption, educate on best practices, identify process gaps and work to improve.

Asset Management

• You’ll monitor asset lifecycle, including warranty and support contracts.  This includes maintaining an accurate inventory of software assets, including installations, entitlements, and usage.
• You’ll be an active participant in internal and external licensing audits, providing accurate and timely data and collaborating on compliance, identification and reduction of licensing related processes and risks.
• You’ll develop and enforce software asset management (SAM) policies and procedures.
• You’ll educate stakeholders on software usage policies and compliance requirements.
• You may assist in contract negotiations, renewals or true-up processes.

What you’ll need:  

• You have 2-4 years of experience with CMDB tools (BMC Helix, BMC Discovery, ServiceNow) and/or SAM tools (Flexera, ).
• To thrive in this role, you have a strong understanding of software licensing models (e.g., per-user, per-device, subscription).
• You have familiarity with IT asset lifecycle processes.
• You have excellent communication and organizational skills.

Certifications (Preferred): 

• ITIL Foundation Certification
• Certified Hardware Asset Management Professional (CHAMP)
• Certified Software Asset Manager (CSAM)

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The starting pay range for this position is:

$117,600.00 - $156,400.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).