About this Role:

We’re looking for a leader to help build Nowsta’s implementation and strategic management team. You will work with Nowsta’s product, operations and data teams to create important enterprise opportunities and scale the post-sale workflows. By working directly with our customers to understand their problems, you will design and implement solutions to increase adoption and performance of the Nowsta platform. You will report to the General Manager, Flexpool.

What you get to do:

• Manage important enterprise deals across the Nowsta client base

• Design, implement and grow the solutions team and important post-sale processes of Nowsta operations

• Scope tooling and product feature sets to ensure the scalability of Nowsta’s solutions and delivery team

• Work with the platform general manager to grow operations across the entire Nowsta marketplace

Abilities that will help you succeed:

• Proven ability to sell and upsell to clients, and effectively communicate the value of the software platform to decision makers

• Experience with the workforce management industry, and able to stay up-to-date with industry trends and best practices

• Expertise in customer service, and able to address client concerns and issues

• Analyze data to identify trends, opportunities for improvement, and make data- informed decisions

Your qualifications:

• 5+ years experience in high-growth operations or similar roles

• Comfortable working across clients, data and defining product

• Experience having to define new operations and workflows

• Technical knowledge in SQL, data visualization tooling and product life cycles

• Previous experience in building and managing team of inspired Customer Success Managers

If you meet more than 50% of the listed qualifications, please apply!

Our Benefits:

• 100% Employer Paid Health Care including Dental, Vision, and Life Insurance for each Employee

• Mental Health support through TalkSpace

• Work From Home Flexibility

• 401K (no employer match)

• Paid Family Leave

• Unlimited Paid Time Off

About Nowsta:

Nowsta helps employers become better managers by giving them the tools they need to automate, simplify, and humanize the labor management process. Employees turn to Nowsta to better navigate their work life, with shift finders and reminders, and financial wellness benefit programs and their employers rely on Nowsta to improve operations, reduce turnover, and increase workplace satisfaction.

Workers on Nowsta have access to a suite of services that help them more effectively manage their job schedules and personal finances. Nowstapay is a financial wellness benefit program that allows employees to cash out earnings instantly for the work they’ve already completed.

Nowsta powers some of the largest workforces in sectors such as events, hospitality, staffing, and many more. Employers turn to Nowsta when they want to improve operations, reduce turnover, and increase workplace satisfaction.

At Nowsta, we promote a diverse and inclusive workplace where differences are welcomed and respected, where different perspectives are expressed and heard. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway! Data show that women and people of color are less likely to apply to jobs unless they meet every qualification. Our culture enables individuals to share their uniqueness and contribute as part of a team. Nowsta is proud to be an equal opportunity employer.

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