Full-Time

Field Application Scientist

Minneapolis Metro Area

Posted on 6/6/2024

10x Genomics

10x Genomics

1,001-5,000 employees

Spatial profiling and mapping for biomedical research

Hardware
Biotechnology

Compensation Overview

$84k - $114kAnnually

+ Equity grants + Annual bonus or sales incentive programs

Senior

Remote in USA

Required Skills
Data Analysis
Requirements
  • Extensive experience in molecular biology, biochemistry, genomics, or genetics
  • Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
  • Clear vision of and commitment to providing outstanding customer service
  • Excellent organizational, analytical, and systematic troubleshooting skills
  • Strong written and verbal communication skills
  • Outstanding presentation and training skills
  • Ability to maintain records for customer sites and provide high-level feedback to management
  • Willingness to travel up to 80%
Responsibilities
  • Acting as the main point of contact between the customer and company
  • Keeping customers apprised and trained on advancements in 10x technology and software
  • Coordinating and performing customer site trainings and demonstrations
  • Identifying, documenting, and communicating customer issues; complaints or concerns to management
  • Contributing to white papers and documentation with the goal of expanding support content
  • Scientifically partnering with customers as they develop their research utilizing 10x technologies
  • Collaborating in scientific discussions with customers, cultivating long-term relationships
  • Creating and maintaining positive working relationships with customers
  • Gathering and delivering strategic and competitive customer feedback
  • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
  • Interpreting customer needs and identifying the proper issue escalation pathway within 10x
  • Supporting field sales team at trade shows, seminars, and technical symposiums
  • Handling potentially stressful situations calmly and adroitly

10x Genomics specializes in producing advanced tools for genetic analysis, including their standout product, Xenium, which allows for detailed subcellular mapping of RNA targets and proteins on tissue sections. This cutting-edge technology is pivotal in various fields such as oncology, immunology, and neuroscience, contributing to over 5,500 research publications. The company is a leader in the genomics industry, offering a dynamic and intellectually enriching environment for professionals passionate about pushing the boundaries of medical research and innovation.

Company Stage

Series B

Total Funding

$348.6M

Headquarters

Pleasanton, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-4%

Benefits

Comprehensive health benefits

Generous time off

Parental leave