Chowbus is a fast growing, well-funded food startup headquartered in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one stop shop for everything related to food.
The POS Customer Care Associate role plays a key role in ensuring a great support experience for our POS restaurant customers. You will act as Chowbus POS experts to help our restaurant customers resolve issues and answer questions from multiple channels including phone, video chat, messages and email.
What You’ll Focus On
- Act as front line support for Chowbus POS customers, solving complex problems via phone, video chat, messages and email
- Demonstrate to customers the how-to of using Chowbus POS products, while helping them understand how all features work together for a better experience
- Diagnose, track and recommend possible solutions for commonly occurring issues
What You Bring
- 0-2 years of operational, customer support or POS related technical experience required
- Bilingual proficiency in English and Mandarin required
- Bachelor’s degree in a relevant field highly preferred
- Technical experience working with POS or communications devices (phones, internet equipment etc.) preferred
What We Offer
- A fair compensation package
- Medical, dental, and vision insurance
- 401(k)
- 100% employer-paid Short-Term Disability (STD)
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
- Employee Assistance Program (EAP)
- Unlimited Paid Time Off (PTO)
- $50 quarterly Chowbus credit
