The mission of a Syndigo Customer Success Manager is to ensure the industry’s most influential and most recognizable brands have a delightful experience when leveraging Syndigo’s suite of products and services. The CSM plays a critical role in the client retention function at Syndigo by collaborating with our clients to ensure strong awareness and utilization of our solution to drive their continued success.

Syndigo’s Nutrition & Wellness Team focuses on bringing together the best food nutrition data and specialized software to power the Health & Fitness apps of the future. Through a variety of nutrition specific solutions, we empower our clients to provide innovative technology to consumers and businesses globally. To give you an idea, we work with calorie tracking apps, fitness apps, disease management platforms, ecommerce grocery platforms, retailers, restaurants, hospitals, universities, government agencies, and even pharmaceutical companies. Everyone must eat and Syndigo’s Nutritionix database and software simplifies the tracking of it. 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Manage a book of business of approximately 17 accounts with an ARR of $2.8M.
• Foster business relationships with clients and their teams through an understanding of the customer’s specific business, their industry and established near term/long term goals. The CSM needs to understand the customer’s ROI with Syndigo.
• Proactively ensure the customer’s success and satisfaction by tracking customer health and all associated metrics in CRM
• Maintain Book of Business retention rate of 92% or greater in alignment with Syndigo’s top level goals
• Navigate Syndigo’s solution on behalf of the client, ensuring the appropriate solution aligns to meet a client’s problems, and serve as the voice of the customer within the Syndigo organization.
• Educate clients on the benefits of Syndigo’s solution through articulation of Syndigo’s value proposition, and in depth understanding of Syndigo’s solution portfolio.
• Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs
• Identify and nurture positive customer engagements including Advocacy, Testimonials and Case Studies as applicable.
• Conduct light training sessions as needed to ensure delivery of value upon client investment.
• Partner with Account Executive/Director to develop and manage renewal and potential growth strategies.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2+ years of experience in a customer-facing role, with demonstrable expertise in client relations, relationship building, and knowledge of the CPG industry.
• High degree of comfort with technology, particularly databases and syndicated data
• Skilled presenter of sales messaging in a professional setting
• Ability to work independently and make decisions of wide variety and complexity.
• Confidently troubleshoot customer experiences on behalf of the client.
• Demonstrated record of success at both large, complex organizations and in mid-sized environments
• Passionate about the role of technology in the nutrition & wellness space
• When you apply, please include the word ‘tangerine’ anywhere in your application/cover letter