Full-Time
Customer Support Engineer - Level 1
Posted on 10/31/2025
Hammerspace
201-500 employees
Data orchestration across multi-cloud environments
Compensation Overview
£50k - £80k/yr
Remote in UK
Remote
 Customer Experience & Support (2) |
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- 7+ years in a customer support role, with experience working in cloud, storage, networking environments
- Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team
- Understanding of SMB & Network File System protocols tools
- Understanding of Active Directory & Kerberos systems
- Understanding of networking protocols and entry level analysis of network packet captures
- Previous scripting experience a plus
- Ability to parse and analyze system logs
- Exceptional communication skills, with ability to prioritize competing escalations
- Excellent troubleshooting skills and ability to work with cross-functional teams
- Multilingual candidates preferred
- Provide Hammerspace customers with top-tier support by solving their technical issues and replying to them in a timely fashion
- Partner with sales, product & engineering to ensure that customer’s needs are met
- Prioritize and drive resolution for escalated customer issues
- Document systematic learnings so that they can be leveraged in our Customer Knowledge Base
- Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues
- Participate in team ceremonies to ensure proper knowledge sharing, team growth and iteration on our support processes
- Not specified
Hammerspace offers data management and access across multiple storage systems and cloud platforms. Its Data Orchestration System lets users and applications read and write data anywhere—from any data center or cloud—creating a Global Data Environment. The product works by coordinating data across hybrid and multi-cloud deployments to provide fast, consistent access to large datasets while keeping storage under centralized control. This approach differs from traditional storage by removing silos and enabling seamless cross-cloud data access and management at scale, which is especially useful for large enterprises and specialized organizations with big data needs. The company's goal is to enable organizations to access and use data wherever it resides, across any cloud or data center, to support data-driven operations and analytics while ensuring legitimate use of data.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$177.1M
Headquarters
Los Altos, California
Founded
2018
Simplify's Take
What believers are saying
- Secuvy partnership cuts AI data readiness from quarters to weeks via Trusted Data Plane.
- Carahsoft deal accesses public sector via SEWP V contracts since March 2026.
- Tony Asaro's promotion strengthens global sales amid AI infrastructure demand.
What critics are saying
- WEKA poaches executives like Giannetti, eroding Hammerspace's AI sales execution.
- VAST recruits Machon, disrupting channel partners and enterprise adoption.
- Linux kernel contributions commoditize NFS performance, benefiting WEKA gratis.
What makes Hammerspace unique
- Hammerspace unifies distributed data via global namespace across clouds without copying.
- Tier 0 affinitization activates local NVMe in GPU servers for 3.7x efficiency gains.
- v5.2 delivers 33.7% higher IO500 score through Linux kernel NFS enhancements.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Flexible Work Hours
Unlimited Paid Time Off
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 5%2 year growth
↑ 2%Secuvy, a data intelligence platform, has partnered with Hammerspace to address three key challenges preventing enterprise AI initiatives from reaching production: data readiness, infrastructure performance and time to deployment. Secuvy provides continuous data discovery, classification and risk assessment across unstructured data using AI-driven autoclassification. The platform creates a "Trusted Data Plane" ensuring only appropriate, sanitised data enters AI pipelines, with classification completed in days rather than months. Hammerspace offers a high-performance data platform that unifies distributed data across cloud and on-premises environments, orchestrating data movement to optimise processing whilst minimising duplication. The integrated offering, delivered as a hardware-software appliance through partners including SHI and ePlus, aims to compress typical AI data readiness timelines from quarters to weeks, enabling organisations to deploy AI applications with measurable ROI at scale.
Hammerspace and Carahsoft partner to bring high-performance data orchestration to the Public Sector. Powerful AI Anywhere solutions now available to government agencies. REDWOOD CITY, Calif. and RESTON, Va., March 25, 2026 (GLOBE NEWSWIRE) - Hammerspace, the high-performance data platform for AI Anywhere, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider(R), today announced a partnership. The Hammerspace platform delivers unified data management and storage through a single multi-protocol global namespace, a global parallel file system and accelerated data orchestration software. Under the agreement, Carahsoft will serve as Hammerspace's Public Sector distributor, bringing the company's innovative Data Platform to the Public Sector through Carahsoft's reseller partners and NASA Solutions for Enterprise-Wide Procurement (SEWP) V and Information Technology Enterprise Solutions - Software 2 (ITES-SW2) contracts. "Carahsoft's expertise in providing IT solutions to the Public Sector and its extensive ecosystem of Government partners make them an ideal partner for Hammerspace," said Gregg Machon, Global Vice President, Channel Sales & Operations at Hammerspace... "Together, we help Federal, State and Local agencies unlock the full potential of their data, enabling faster innovation, improved collaboration and more efficient mission outcomes across distributed environments." Hammerspace consolidates unstructured data into a global namespace that provides enterprise organizations with fast data access across sites, clouds and storage. With the Hammerspace Data Platform, unstructured dataand hardware in on-premises, cloud or edge environments become globally accessible through standard protocols without proprietary client software or agents. The Platform's data orchestration services deliver data to AI or high-performance workloads without disrupting users or applications. Additionally, Hammerspace software automates control of distributed data with a policy engine that manages data protection, data placement and other essential data services. Further, Hammerspace's AI Data Platform (AIDP) solution offers a turnkey approach that removes one of the biggest barriers preventing enterprise AI pilot projects from reaching production: seamless access to distributed enterprise datasets. This allows organizations to start making their existing data AI-ready using the infrastructure they already own, without deploying a separate AI storage system. By uniquely leveraging data in place, Hammerspace eliminates the need to purchase massive amounts of new flash just to house AI data. "With the addition of Hammerspace to our portfolio, we can better support our Government customers as they manage growing data requirements across on-premise, cloud and edge environments," said Rob Pickle, Sales Director overseeing the Hammerspace Team at Carahsoft. "Hammerspace's data orchestration capabilities strengthen our solution portfolio to help agencies improve data accessibility and performance while maintaining control of critical information assets. We look forward to working with Hammerspace and our reseller partners to deliver these capabilities to the Public Sector." Hammerspace's solutions are available through Carahsoft's SEWP V contracts NNG15SC03B and NNG15SC27B and ITES-SW2 Contract W52P1J-20-D-0042. For more information, contact the Carahsoft Team at (888) 662-2724 or [email protected]; or explore Hammerspace's solutions here. About Hammerspace Hammerspace is the high-performance data platform built to simplify and optimize AI infrastructure at scale. It makes all your data immediately accessible - anywhere across on-premises and cloud environments - without copying or migrating data. By integrating with existing storage, networking, and applications, Hammerspace creates a unified, high-speed data backbone for AI, enabling organizations to accelerate every stage of the AI pipeline while eliminating data silos. Learn more at https://hammerspace.com. Contact IGNITE Consulting, on behalf of Hammerspace Kim Pegnato (650) 750-8400 [email protected] About Carahsoft's AI Portfolio Carahsoft's Artificial Intelligence (AI) Portfolio includes leading and emerging technology vendors who are enabling government agencies and systems integrators to harness the power of AI and ultimately meet mission needs; from creating efficiencies within agencies to bolstering national security and defense. Supported by dedicated AI product specialists and an extensive ecosystem of resellers, integrators, and service providers, Govcloudnetwork help organizations identify the right technology for unique environments and provide access to technology solutions through its broad portfolio of contract vehicles. Its AI portfolio spans solutions for AI Infrastructure, Generative and Agentic AI, Autonomous Systems & Robotics and more. Learn more about Carahsoft's AI Solutions for Government here. About Carahsoft Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator(R) for its vendor partners, Govcloudnetwork deliver solutions for Artificial Intelligence, Cybersecurity, MultiCloud, DevSecOps, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, its sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit Govcloudnetwork at www.carahsoft.com.
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Hammerspace, a high-performance data platform for AI, has partnered with Secuvy to deliver a data-first approach that secures and unifies distributed unstructured data across on-premises and cloud environments. The integration combines Hammerspace's data orchestration capabilities with Secuvy's continuous data discovery and classification technology. The partnership addresses a key bottleneck in enterprise AI deployment: fragmented data across edge sites, legacy systems and multiple clouds. Hammerspace enables AI pipelines to access distributed data in place, whilst Secuvy continuously identifies sensitive information and applies governance controls across hybrid environments. The solution provides organisations with a unified global view of unstructured data, policy-controlled access based on risk, and just-in-time data movement to compute resources. This allows enterprises to scale AI securely without duplicating data or rearchitecting existing projects.
Hammerspace and Secuvy partner to make at-scale data ai-ready, fast and safe, across on-premises and cloud. March 10, 2026 Press play to listen to this content REDWOOD CITY, Calif., March 10, 2026 - Hammerspace today announced a partnership with Secuvy to deliver a "Data-First" approach that turns raw data into secure AI outcomes. Together, the companies unify distributed unstructured data into a global namespace and continuously discover, classify, catalog, and control it across on-premises and cloud. "The bottleneck for AI isn't a lack of GPUs or models; it's the friction of fragmented data. Most AI initiatives stall because teams can't move data fast enough or safely enough to keep GPUs fed," said Sam Newnam, Vice President of AI and Business Development at Hammerspace. "Hammerspace addresses data gravity by unifying access and mobilizing that data across the edge, data center, and cloud. By integrating Secuvy, we are delivering a complete, production-ready stack that combines high-performance data delivery with automated, data-aware security. This is the full-stack foundation enterprises need to finally move AI out of the lab and into global production." Enterprise AI is hitting a hard wall, not just with compute demands, but also due to data sprawl and rising costs with no proven ROI. Unstructured data is fragmented across edge sites, legacy NAS systems, high-performance file systems, object stores and multiple clouds, often governed inconsistently. AI pipelines amplify risk by pulling from large, diverse datasets that may include confidential information. Without continuous discovery and classification, organizations risk exposing sensitive data in AI pipelines, losing track of what was used, and missing high-value insights. "The era of managing storage is over. By integrating Secuvy's data intelligence with Hammerspace's data platform, we are creating the 'Super-Brain' of AI Metadata," said Mike Seashols, Chief Executive Officer at Secuvy. "This 'Data-First' approach ensures that performance, security, and placement instructions are no longer external afterthoughts, but inherent attributes of the data itself. By establishing this Trusted Data Plane, we provide a unified layer of file and data intelligence that governs the entire data estate, ensuring high-fidelity pipelines and proactive governance regardless of where that data sits." Together, Hammerspace and Secuvy keep data continuously AI-ready as it changes, so governance and access controls stay current from PoC to production. * Hammerspace provides the performance and orchestration layer so AI pipelines can reach distributed file and object data in place and move only what's needed to the right compute at the right time. * Secuvy adds the intelligence layer, continuously identifying sensitive data and associated risks so privacy and governance controls can be applied consistently across hybrid and multi-cloud environments. Benefits of Hammerspace and Secuvy Partnership Hammerspace and Secuvy enable a true Data-First model that makes data AI-ready. The integrated platform understands what the data is, where it lives, and the risk it carries, then controls how it's used and where it can move, without forcing enterprises to rearchitect projects. Copying data drives up costs and increases risk: when data is duplicated across systems, governance breaks down and auditing, tracking, and securing it becomes difficult, allowing sensitive data to slip into AI pipelines without clear lineage or policy enforcement. "Enterprises can't scale AI securely if they don't know what data they have, or where sensitive data is hiding," said Jack Hogan, Vice President of Advanced Solutions at SHI. "The Hammerspace and Secuvy integration gives customers a global view of unstructured data plus continuous discovery and classification, so they can enforce governance without breaking workflows or proliferating copies. SHI can integrate this into existing environments to help teams move faster, with the controls needed for production AI." With the Hammerspace + Secuvy "Data-First" integration, organizations can make data AI-ready and enable: * One Global View: Unify distributed unstructured data into a global namespace across edge, on-premises, and multi-cloud * Sensitive Data Visibility: Continuously discover and classify sensitive data (PII/PHI/financial/IP) across file and object stores before it enters AI pipelines * Policy-Controlled Access: Catalog and control data in place using policies based on data attributes and risk * Continuous Compliance: Maintain consistent security and audit controls as data moves across sites and clouds - without copy-first silos * Just-In-Time Data: Move only what's needed, when it's needed, with intent-based data movement to compute * Use What You Have: Leverage existing storage as the foundation and free data to be processed wherever GPUs are available About Hammerspace Hammerspace is the high-performance data platform built to simplify and optimize AI infrastructure at scale. It makes all your data immediately accessible - anywhere across on-premises and cloud environments - without copying or migrating data into new silos. By integrating with existing storage, networking, and applications, Hammerspace creates a unified, high-speed data backbone for AI, enabling organizations to accelerate every stage of the AI pipeline while eliminating data silos. CAMBRIDGE, Mass., March 10, 2026 - Unreasonable Labs today announced it has launched from stealth and... ARLINGTON, Va., March 10, 2026 - The Special Competitive Studies Project (SCSP) announced today the... Research accelerates AI for science, energy and national security RICHLAND, Wash., March 10, 2025 - The... MILPITAS, Calif. and DUBLIN, March 10, 2026 - MariaDB plc has announced that it has entered... ORLANDO, Fla., March 9, 2026 - Only one out of every five data and analytic... LONDON, March 9, 2026 - Nscale today announced its $2 billion in Series C funding,...