Claims Supervisor Operations Contact Center

Claims Supervisor: Dallas, TX, Lakeland, FL, Houston, TX

Salary Range: $84,050 -$ 98,913 annually- commensurate with experience and location

Training Schedule:  Training will be 100% in office (5 days a week). Training will be Mon-Fri but may require flexibility based on the needs of the department.

Hybrid Schedule (after training): Work schedule is 4 days in-office/week

Work Schedule: May include a weekend day or evening depending on business need.  

Exciting opportunity to join an industry leading Auto Claims team.  We are looking for highly motivated Claims leaders!

This exciting opportunity will allow you to drive results by mentoring, coaching, and developing a team of Auto Claims Specialists. As a supervisor in the Claims Specialists unit, you will play a vital role in the company's success by leading your team in the investigation of coverage, determination of liability and damages, and processing and settling claims. The ideal candidate will have a proven track record of successfully driving results, helping others, and bringing energy and enthusiasm to the team.

GEICO offers a hybrid work model. This position will have in-office requirements of 4 days a week. GEICO reserves the right to adjust in-office requirements as needed to support the needs of the business unit.

Key Responsibilities:

1. Team Management:

• Supervise, train, and mentor claims staff to ensure optimal performance.

• Conduct performance evaluations, set targets, and provide constructive feedback.

• Handle staff scheduling and workload distribution to maintain operational efficiency.

2. Claims Processing:

• Oversee the review, investigation, and settlement of claims within established guidelines.

• Ensure timely and accurate processing of claims in compliance with legal and regulatory requirements.

• Manage escalated or complex claims, providing resolution and support as needed.

3. Quality Control and Compliance:

• Monitor claims processes to maintain high standards of accuracy and service.

• Implement and maintain compliance with applicable laws, regulations, and company policies.

• Conduct audits and ensure adherence to internal and external standards.

4. Customer Service:

• Serve as the primary point of contact for escalated customer inquiries or disputes.

• Work to improve the customer experience by identifying process improvements and training opportunities.

5. Reporting and Analysis:

• Prepare and analyze reports on claims trends, team performance, and operational efficiency.

• Identify areas for improvement and recommend solutions to management.

6. Collaboration:

• Work closely with other departments to resolve issues and improve workflows.

• Participate in the development and implementation of policies, procedures, and training programs.

Qualifications:

• Must have completed one of the following: AA, BA, BS, MBA, or CPCU

• Must have a minimum of 2 years successful call center and/or customer service leadership experience

• Excellent leadership, communication, and problem-solving skills.

• Ability to handle confidential information with discretion and integrity.

• Must be able to learn & apply large amounts of technical and procedural information  

Key Competencies:

• Leadership and team-building skills.

• Analytical thinking and attention to detail.

• Strong organizational and time management abilities.

• Commitment to delivering exceptional customer service.

• Must be able to communicate in a clear empathic and professional manner in all communication channels including verbally and digitally

• Must be able to handle difficult conversations and perform well under pressure

• Ability to follow complex instructions, resolve conflicts and facilitate resolution  

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.